Is Computer-based Communication A Valuable Addition to Victim-offender Mediation? A Qualitative Exploration among Victims, Offenders and Mediators

Florian Bonensteffen*, Sven Zebel, Ellen Giebels

*Corresponding author for this work

Research output: Contribution to journalArticleAcademicpeer-review

2 Citations (Scopus)
296 Downloads (Pure)

Abstract

Computer-based communication (CBC) has become an inevitable aspect of our communication infrastructure and a lasting alternative to face-to-face conversations. Yet, CBC (e.g. video conferencing) is not common practice for victim-offender mediation (VOM). Based on eighteen semi-structured interviews with adult victims, offenders and mediators, we provide a heuristic assessment of CBC applicability in VOM. Interviewees associated CBC with higher environmental safety compared to face-to-face mediation, and with richer emotional information compared to indirect VOM (e.g., letter exchange). Risks comprised technical and privacy concerns. Our findings provide insight into stakeholder perceptions of the usability of CBC-VOM and thus directions for effective employment.

Original languageEnglish
Pages (from-to)1173-1195
Number of pages23
JournalVictims and Offenders
Volume17
Issue number8
Early online date31 Jan 2022
DOIs
Publication statusPublished - 17 Nov 2022

Keywords

  • digital communication
  • ICT based communication
  • Restorative justice
  • victim-offender mediation
  • UT-Hybrid-D

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