Is Silent External Human–Machine Interface (eHMI) Enough? A Passenger-Centric Study on Effective eHMI for Autonomous Personal Mobility Vehicles in the Field

Autonomous personal mobility vehicle (APMV) is a miniaturized autonomous vehicle designed for short-distance mobility to everyone. Due to its open design, APMV’s passengers are exposed to communications between the external human-machine interface (eHMI) on APMV and pedestrians. Therefore, effective eHMI designs for APMV need to consider potential impacts of APMV-pedestrian interactions on passengers’ subjective feelings. This study from the perspective of APMV passengers discussed three eHMI designs: (1) graphical user interface (GUI)-based eHMI with text message (eHMI-T), (2) multimodal user interface (MUI)-based eHMI with neutral voice (eHMI-NV), and (3) MUI-based eHMI with affective voice (eHMI-AV). In a riding field experiment (N = 24), eHMI-T made passengers feel awkward during the “silent time” when eHMI-T conveyed information exclusively to pedestrians, not passengers. MUI-based eHMIs with voice cues showed advantages, with eHMI-NV excelling in pragmatic quality and eHMI-AV in hedonic quality. Considering passengers’ personalities and genders in APMV eHMI design is also highlighted.