TY - JOUR
T1 - Is this a design-worthy dilemma? Identifying relevant and inspiring concern conflicts as input for user-centred design
AU - Ozkaramanli, Deger
AU - Desmet, Pieter
AU - Özcan, Elif
PY - 2017
Y1 - 2017
N2 - Personal dilemmas can be valuable starting points for user-centred design. Since dilemmas prevail in everyday life, designers can identify many dilemmas relevant for a given design brief. It can therefore be a challenge to choose a target dilemma as a means to frame an appropriate problem space. To address this challenge, this paper proposes seven qualities of 'design-worthy' dilemmas. These key qualities were derived from a cross-comparison of four dilemma-driven design cases, and were clustered in three categories: 1) relevance for target users; 2) potential to inspire design ideas; 3) meaningful formulation of conflicting concerns. The qualities of design-worthy dilemmas explicate the considerations designers have when selecting a target dilemma, and thus, they can facilitate introspection and discussion in problem framing. In addition, the case studies demonstrate the main activities involved in dilemma-driven design, namely discovery, definition, and application.
AB - Personal dilemmas can be valuable starting points for user-centred design. Since dilemmas prevail in everyday life, designers can identify many dilemmas relevant for a given design brief. It can therefore be a challenge to choose a target dilemma as a means to frame an appropriate problem space. To address this challenge, this paper proposes seven qualities of 'design-worthy' dilemmas. These key qualities were derived from a cross-comparison of four dilemma-driven design cases, and were clustered in three categories: 1) relevance for target users; 2) potential to inspire design ideas; 3) meaningful formulation of conflicting concerns. The qualities of design-worthy dilemmas explicate the considerations designers have when selecting a target dilemma, and thus, they can facilitate introspection and discussion in problem framing. In addition, the case studies demonstrate the main activities involved in dilemma-driven design, namely discovery, definition, and application.
KW - Concern conflict
KW - Design process
KW - Dilemma-driven design
KW - Problem framing
KW - User-centred design
UR - http://www.scopus.com/inward/record.url?scp=85020942025&partnerID=8YFLogxK
U2 - 10.1504/JDR.2017.084506
DO - 10.1504/JDR.2017.084506
M3 - Article
AN - SCOPUS:85020942025
SN - 1748-3050
VL - 15
SP - 17
EP - 42
JO - Journal of design research
JF - Journal of design research
IS - 1
ER -