IT Governance Maturity: Developing a Maturity Model Using the Delphi Method

Daniël Smits, Jos van Hillegersberg

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

14 Citations (Scopus)
925 Downloads (Pure)

Abstract

To advance in maturity, organizations should pay attention to both the hard and soft sides of IT governance (ITG). The hard side is related to processes and structure, the soft side to social aspects like behavior and organizational culture. This paper describes a study to develop an ITG maturity model (MM) that includes both. Our research method is based on literature study, the Delphi method and makes use of a Group Decision Support System. We chose to design a focus area MM. In this type of MM maturity is determined by a set of focus areas. The study reveals one MM as being appropriate for hard ITG. For soft ITG we found no single model appropriate. Soft governance needs more specific capabilities defined for each focus area individually. Based on knowledge from literature and experts we selected models for each focus area. Three alternatives for informal organization need further research.
Original languageEnglish
Title of host publication48th Hawaii International Conference on System Sciences (HICSS)
Place of PublicationKauai, HI
PublisherIEEE
Pages-
DOIs
Publication statusPublished - 5 Jan 2015
Event48th Hawaii International Conference on System Sciences, HICSS 2015 - Kauai, United States
Duration: 5 Jan 20158 Jan 2015
Conference number: 48

Publication series

Name
PublisherIEEE

Conference

Conference48th Hawaii International Conference on System Sciences, HICSS 2015
Abbreviated titleHICSS
CountryUnited States
CityKauai
Period5/01/158/01/15

Keywords

  • METIS-316489
  • IR-100262

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    Smits, D., & van Hillegersberg, J. (2015). IT Governance Maturity: Developing a Maturity Model Using the Delphi Method. In 48th Hawaii International Conference on System Sciences (HICSS) (pp. -). Kauai, HI: IEEE. https://doi.org/10.1109/HICSS.2015.541