TY - BOOK
T1 - IT process architectures for enterprises development: A survey from a maturity model perspective
AU - Santana Tapia, R.G.
PY - 2006/1
Y1 - 2006/1
N2 - During the last years much has been published about IT governance. Close to the success of many governance efforts are the business frameworks, quality models, and technology standards that help enterprises improve processes, customer service, quality of products, and control. In this paper we i) survey existing frameworks, namely ITIL, ASL and BiSL, ii) find relations with the IT Governance framework CobiT to determine if the maturity model of CobiT can be used by ITIL, ASL and BiSL, and (iii) provide an integrated vista of IT processes viewed from a maturity model perspective. This perspective can help us understand the importance of maturity models for increasing the efficiency of IT processes for enterprises development and business-IT alignment.
AB - During the last years much has been published about IT governance. Close to the success of many governance efforts are the business frameworks, quality models, and technology standards that help enterprises improve processes, customer service, quality of products, and control. In this paper we i) survey existing frameworks, namely ITIL, ASL and BiSL, ii) find relations with the IT Governance framework CobiT to determine if the maturity model of CobiT can be used by ITIL, ASL and BiSL, and (iii) provide an integrated vista of IT processes viewed from a maturity model perspective. This perspective can help us understand the importance of maturity models for increasing the efficiency of IT processes for enterprises development and business-IT alignment.
KW - METIS-238637
KW - EWI-2776
KW - IR-65618
M3 - Report
T3 - CTIT Technical Report Series
BT - IT process architectures for enterprises development: A survey from a maturity model perspective
PB - Centre for Telematics and Information Technology (CTIT)
CY - Enschede, Netherlands
ER -