IT process architectures for enterprises development: A survey from a maturity model perspective

R.G. Santana Tapia

    Research output: Book/ReportReportProfessional

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    During the last years much has been published about IT governance. Close to the success of many governance efforts are the business frameworks, quality models, and technology standards that help enterprises improve processes, customer service, quality of products, and control. In this paper we i) survey existing frameworks, namely ITIL, ASL and BiSL, ii) find relations with the IT Governance framework CobiT to determine if the maturity model of CobiT can be used by ITIL, ASL and BiSL, and (iii) provide an integrated vista of IT processes viewed from a maturity model perspective. This perspective can help us understand the importance of maturity models for increasing the efficiency of IT processes for enterprises development and business-IT alignment.
    Original languageUndefined
    Place of PublicationEnschede, Netherlands
    PublisherCentre for Telematics and Information Technology (CTIT)
    Number of pages41
    Publication statusPublished - Jan 2006

    Publication series

    NameCTIT Technical Report Series
    PublisherCentre for Telematics and Information Technology, University of Twente
    ISSN (Print)1381-3625


    • METIS-238637
    • EWI-2776
    • IR-65618

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