IT Project Management from a Systems Thinking Perspective: A Position Paper

Pascal van Eck, Laura Ponisio

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    Abstract

    We proposes a Systems Thinking approach to the study of IT project management and show how this approach helps project managers in controlling their projects. To illustrate our proposal, we present an example model of the dynamics of IT out-sourcing projects. The example model explains these dynamics in terms of feedback loops consisting of causal relations re-ported in the literature. The model provides insight in how coordination, trust, information exchange and possibilities for op-portunistic behaviour influence each other and together influence delivery quality, which in turn influences trust. The integra-tion of these insights provided by applying the Systems Thinking perspective helps project managers to reason about how their choices influence project outcome. The Systems Thinking perspective can serve as an additional tool in the academic study of IT project management. Applying the Systems Thinking perspective also calls for additional research in which this perspective is itself the object of study.
    Original languageUndefined
    Title of host publicationeProceedings of the 3rd International Research Workshop on Information Technology Project Management (IRWITPM)
    Place of PublicationAtlanta, USA
    PublisherAIS Special Interest Group on Information Technology Project Management
    Pages41-48
    Number of pages8
    ISBN (Print)not assigned
    Publication statusPublished - Dec 2008

    Publication series

    Name
    PublisherAIS Special Interest Group on Information Technology Project Management
    NumberWoTUG-31

    Keywords

    • SCS-Services
    • METIS-254990
    • IR-65209
    • EWI-14595

    Cite this

    van Eck, P., & Ponisio, L. (2008). IT Project Management from a Systems Thinking Perspective: A Position Paper. In eProceedings of the 3rd International Research Workshop on Information Technology Project Management (IRWITPM) (pp. 41-48). Atlanta, USA: AIS Special Interest Group on Information Technology Project Management.