Judging Laura: perceived qualities of a mediated human versus an embodied agent

Renate ten Ham; Mariët Theune; Ard Heuvelman; Ria Verleur

doi:10.1007/11550617_32

Judging Laura: perceived qualities of a mediated human versus an embodied agent

Renate ten Ham
, Mariët Theune
, Ard Heuvelman
, Ria Verleur

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

5 Citations (Scopus)

13 Downloads (Pure)

Abstract

Increasingly, embodied agents take over tasks which are traditionally performed by humans. But how do users perceive these embodied agents? In this paper, we describe an experiment in which we compared a real person and a virtual character giving route instructions. The voice, the outfit and the gestures were kept (close to) identical for both cases. The participants judged them, among other things, on trustworthiness, personality and presentation style. In contrast to the outcome of earlier investigations, in most categories the agent scored better or comparable to the human guide. This suggests that embodied agents are suitable to take the place of humans in information-giving applications, provided that natural sounding speech and natural looking nonverbal behaviors can be achieved.

Original language	English
Title of host publication	Intelligent Virtual Agents
Subtitle of host publication	5th International Working Conference, IVA 2005, Kos, Greece, September 12-14, 2005, Proceedings
Editors	Themis Panayiotopoulos, Jonathan Gratch, Ruth Aylett, Daniel Ballin, Patrick Olivier, Thomas Rist
Place of Publication	Berlin, Germany
Publisher	Springer
Pages	381-393
Number of pages	13
ISBN (Electronic)	978-3-540-28739-1
ISBN (Print)	978-3-540-28738-4
DOIs	https://doi.org/10.1007/11550617_32
Publication status	Published - 2005
Event	5th International Working Conference on Intelligent Virtual Agents, IVA 2005 - Kos, Greece Duration: 12 Sept 2005 → 14 Sept 2005 Conference number: 5

Publication series

Name	Lecture notes in computer science
Publisher	Springer
Volume	3661
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	5th International Working Conference on Intelligent Virtual Agents, IVA 2005
Abbreviated title	IVA
Country/Territory	Greece
City	Kos
Period	12/09/05 → 14/09/05

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10.1007/11550617_32

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ten Ham, R., Theune, M., Heuvelman, A., & Verleur, R. (2005). Judging Laura: perceived qualities of a mediated human versus an embodied agent. In T. Panayiotopoulos, J. Gratch, R. Aylett, D. Ballin, P. Olivier, & T. Rist (Eds.), Intelligent Virtual Agents: 5th International Working Conference, IVA 2005, Kos, Greece, September 12-14, 2005, Proceedings (pp. 381-393). (Lecture notes in computer science; Vol. 3661). Springer. https://doi.org/10.1007/11550617_32

ten Ham, Renate ; Theune, Mariët ; Heuvelman, Ard et al. / Judging Laura : perceived qualities of a mediated human versus an embodied agent. Intelligent Virtual Agents: 5th International Working Conference, IVA 2005, Kos, Greece, September 12-14, 2005, Proceedings. editor / Themis Panayiotopoulos ; Jonathan Gratch ; Ruth Aylett ; Daniel Ballin ; Patrick Olivier ; Thomas Rist. Berlin, Germany : Springer, 2005. pp. 381-393 (Lecture notes in computer science).

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title = "Judging Laura: perceived qualities of a mediated human versus an embodied agent",

abstract = "Increasingly, embodied agents take over tasks which are traditionally performed by humans. But how do users perceive these embodied agents? In this paper, we describe an experiment in which we compared a real person and a virtual character giving route instructions. The voice, the outfit and the gestures were kept (close to) identical for both cases. The participants judged them, among other things, on trustworthiness, personality and presentation style. In contrast to the outcome of earlier investigations, in most categories the agent scored better or comparable to the human guide. This suggests that embodied agents are suitable to take the place of humans in information-giving applications, provided that natural sounding speech and natural looking nonverbal behaviors can be achieved.",

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year = "2005",

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series = "Lecture notes in computer science",

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editor = "Themis Panayiotopoulos and Jonathan Gratch and Ruth Aylett and Daniel Ballin and Patrick Olivier and Thomas Rist",

booktitle = "Intelligent Virtual Agents",

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ten Ham, R, Theune, M, Heuvelman, A & Verleur, R 2005, Judging Laura: perceived qualities of a mediated human versus an embodied agent. in T Panayiotopoulos, J Gratch, R Aylett, D Ballin, P Olivier & T Rist (eds), Intelligent Virtual Agents: 5th International Working Conference, IVA 2005, Kos, Greece, September 12-14, 2005, Proceedings. Lecture notes in computer science, vol. 3661, Springer, Berlin, Germany, pp. 381-393, 5th International Working Conference on Intelligent Virtual Agents, IVA 2005, Kos, Greece, 12/09/05. https://doi.org/10.1007/11550617_32

Judging Laura: perceived qualities of a mediated human versus an embodied agent. / ten Ham, Renate; Theune, Mariët; Heuvelman, Ard et al.
Intelligent Virtual Agents: 5th International Working Conference, IVA 2005, Kos, Greece, September 12-14, 2005, Proceedings. ed. / Themis Panayiotopoulos; Jonathan Gratch; Ruth Aylett; Daniel Ballin; Patrick Olivier; Thomas Rist. Berlin, Germany: Springer, 2005. p. 381-393 (Lecture notes in computer science; Vol. 3661).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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T1 - Judging Laura

T2 - 5th International Working Conference on Intelligent Virtual Agents, IVA 2005

AU - ten Ham, Renate

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N2 - Increasingly, embodied agents take over tasks which are traditionally performed by humans. But how do users perceive these embodied agents? In this paper, we describe an experiment in which we compared a real person and a virtual character giving route instructions. The voice, the outfit and the gestures were kept (close to) identical for both cases. The participants judged them, among other things, on trustworthiness, personality and presentation style. In contrast to the outcome of earlier investigations, in most categories the agent scored better or comparable to the human guide. This suggests that embodied agents are suitable to take the place of humans in information-giving applications, provided that natural sounding speech and natural looking nonverbal behaviors can be achieved.

AB - Increasingly, embodied agents take over tasks which are traditionally performed by humans. But how do users perceive these embodied agents? In this paper, we describe an experiment in which we compared a real person and a virtual character giving route instructions. The voice, the outfit and the gestures were kept (close to) identical for both cases. The participants judged them, among other things, on trustworthiness, personality and presentation style. In contrast to the outcome of earlier investigations, in most categories the agent scored better or comparable to the human guide. This suggests that embodied agents are suitable to take the place of humans in information-giving applications, provided that natural sounding speech and natural looking nonverbal behaviors can be achieved.

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DO - 10.1007/11550617_32

M3 - Conference contribution

SN - 978-3-540-28738-4

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ten Ham R, Theune M, Heuvelman A, Verleur R. Judging Laura: perceived qualities of a mediated human versus an embodied agent. In Panayiotopoulos T, Gratch J, Aylett R, Ballin D, Olivier P, Rist T, editors, Intelligent Virtual Agents: 5th International Working Conference, IVA 2005, Kos, Greece, September 12-14, 2005, Proceedings. Berlin, Germany: Springer. 2005. p. 381-393. (Lecture notes in computer science). doi: 10.1007/11550617_32

Judging Laura: perceived qualities of a mediated human versus an embodied agent

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