Kaizen event effectiveness and problem-solving style awareness: A video-based field examination

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    Effective lean adoption requires running Kaizen events (KE) effectively. Yet, the
    behavioural tendencies of each of the team members involved in such events often hamper KE outcomes. This longitudinal study examines whether team members’ awareness of their own and team members’ problem-solving styles impacts KE effectiveness. After a survey about these styles, we video-filmed two events of nine kaizen teams: One prior to and the other after a team workshop intervention that boosted members’ awareness of these tendencies. Our finding is that being aware of one’s own and team members’ problem-solving styles has an impact on KE effectiveness and behaviours.
    Original languageEnglish
    Number of pages10
    Publication statusPublished - 17 Jun 2019
    Event26th EurOMA Conference: Operations Adding Value to Society - Hanken School of Economics, Helsinki, Finland
    Duration: 17 Jun 201919 Jun 2019
    Conference number: 26


    Conference26th EurOMA Conference
    Abbreviated titleEurOMA 2019
    Internet address


    • Lean/Kaizen
    • Problem-solving style
    • Team effectiveness

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