Karen, the Interrupting Customer

Mirre Van Den Bos; Gergana Dzhondzhorova; Ioana Frincu; Ella Velner; Thomas Beelen; Mariët Theune

doi:10.3233/FAIA220211

Karen, the Interrupting Customer

Mirre Van Den Bos, Gergana Dzhondzhorova, Ioana Frincu, Ella Velner, Thomas Beelen, Mariët Theune

Human Media Interaction

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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Abstract

Karen is a conversational agent taking the role of an angry customer in a retail context. While the user (retail employee) tries to convince Karen to follow the rules, the agent interrupts the user, and verbally and nonverbally reacts to the user's sentiments.

Original language	English
Title of host publication	HHAI2022: Augmenting Human Intellect
Subtitle of host publication	Proceedings of the 1st International Conference on Hybrid Human-Artificial Intelligence
Editors	Stefan Schlobach, Maria Perez-Ortiz, Myrthe Tielman
Publisher	IOS
Pages	263-265
Number of pages	3
ISBN (Electronic)	978-1-64368-309-6
ISBN (Print)	978-1-64368-308-9
DOIs	https://doi.org/10.3233/FAIA220211
Publication status	Published - 19 Sept 2022
Event	1st International Conference on Hybrid Human-Artificial Intelligence, HHAI 2022 - Amsterdam, Netherlands Duration: 13 Jun 2022 → 17 Jun 2022 Conference number: 1 https://www.hhai-conference.org/hhai2022/posters-and-demos/

Publication series

Name	Frontiers in Artificial Intelligence and Applications
Volume	354
ISSN (Print)	0922-6389

Conference

Conference	1st International Conference on Hybrid Human-Artificial Intelligence, HHAI 2022
Abbreviated title	HHAI 2022
Country/Territory	Netherlands
City	Amsterdam
Period	13/06/22 → 17/06/22
Internet address	https://www.hhai-conference.org/hhai2022/posters-and-demos/

Keywords

customer interaction
embodied conversational agent
interruptions
robot

Access to Document

10.3233/FAIA220211Licence: CC BY-NC

FAIA-354-FAIA220211Final published version, 174 KBLicence: CC BY-NC

Cite this

Van Den Bos, M., Dzhondzhorova, G., Frincu, I., Velner, E., Beelen, T., & Theune, M. (2022). Karen, the Interrupting Customer. In S. Schlobach, M. Perez-Ortiz, & M. Tielman (Eds.), HHAI2022: Augmenting Human Intellect: Proceedings of the 1st International Conference on Hybrid Human-Artificial Intelligence (pp. 263-265). (Frontiers in Artificial Intelligence and Applications; Vol. 354). IOS. https://doi.org/10.3233/FAIA220211

Van Den Bos, Mirre ; Dzhondzhorova, Gergana ; Frincu, Ioana et al. / Karen, the Interrupting Customer. HHAI2022: Augmenting Human Intellect: Proceedings of the 1st International Conference on Hybrid Human-Artificial Intelligence. editor / Stefan Schlobach ; Maria Perez-Ortiz ; Myrthe Tielman. IOS, 2022. pp. 263-265 (Frontiers in Artificial Intelligence and Applications).

@inproceedings{1f1b1eda157944088585cc05c7daf762,

title = "Karen, the Interrupting Customer",

abstract = "Karen is a conversational agent taking the role of an angry customer in a retail context. While the user (retail employee) tries to convince Karen to follow the rules, the agent interrupts the user, and verbally and nonverbally reacts to the user's sentiments. ",

keywords = "customer interaction, embodied conversational agent, interruptions, robot",

author = "{Van Den Bos}, Mirre and Gergana Dzhondzhorova and Ioana Frincu and Ella Velner and Thomas Beelen and Mari{\"e}t Theune",

note = "Publisher Copyright: {\textcopyright} 2022 The authors and IOS Press.; 1st International Conference on Hybrid Human-Artificial Intelligence, HHAI 2022, HHAI 2022 ; Conference date: 13-06-2022 Through 17-06-2022",

year = "2022",

month = sep,

day = "19",

doi = "10.3233/FAIA220211",

language = "English",

isbn = "978-1-64368-308-9",

series = "Frontiers in Artificial Intelligence and Applications",

publisher = "IOS",

pages = "263--265",

editor = "Stefan Schlobach and Maria Perez-Ortiz and Myrthe Tielman",

booktitle = "HHAI2022: Augmenting Human Intellect",

address = "Netherlands",

url = "https://www.hhai-conference.org/hhai2022/posters-and-demos/",

}

Van Den Bos, M, Dzhondzhorova, G, Frincu, I, Velner, E, Beelen, T & Theune, M 2022, Karen, the Interrupting Customer. in S Schlobach, M Perez-Ortiz & M Tielman (eds), HHAI2022: Augmenting Human Intellect: Proceedings of the 1st International Conference on Hybrid Human-Artificial Intelligence. Frontiers in Artificial Intelligence and Applications, vol. 354, IOS, pp. 263-265, 1st International Conference on Hybrid Human-Artificial Intelligence, HHAI 2022, Amsterdam, Netherlands, 13/06/22. https://doi.org/10.3233/FAIA220211

Karen, the Interrupting Customer. / Van Den Bos, Mirre; Dzhondzhorova, Gergana; Frincu, Ioana et al.
HHAI2022: Augmenting Human Intellect: Proceedings of the 1st International Conference on Hybrid Human-Artificial Intelligence. ed. / Stefan Schlobach; Maria Perez-Ortiz; Myrthe Tielman. IOS, 2022. p. 263-265 (Frontiers in Artificial Intelligence and Applications; Vol. 354).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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AU - Frincu, Ioana

AU - Velner, Ella

AU - Beelen, Thomas

AU - Theune, Mariët

N1 - Conference code: 1

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N2 - Karen is a conversational agent taking the role of an angry customer in a retail context. While the user (retail employee) tries to convince Karen to follow the rules, the agent interrupts the user, and verbally and nonverbally reacts to the user's sentiments.

AB - Karen is a conversational agent taking the role of an angry customer in a retail context. While the user (retail employee) tries to convince Karen to follow the rules, the agent interrupts the user, and verbally and nonverbally reacts to the user's sentiments.

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KW - embodied conversational agent

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Van Den Bos M, Dzhondzhorova G, Frincu I, Velner E, Beelen T, Theune M. Karen, the Interrupting Customer. In Schlobach S, Perez-Ortiz M, Tielman M, editors, HHAI2022: Augmenting Human Intellect: Proceedings of the 1st International Conference on Hybrid Human-Artificial Intelligence. IOS. 2022. p. 263-265. (Frontiers in Artificial Intelligence and Applications). doi: 10.3233/FAIA220211

Karen, the Interrupting Customer

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