Karen, the Interrupting Customer

Mirre Van Den Bos, Gergana Dzhondzhorova, Ioana Frincu, Ella Velner, Thomas Beelen, Mariët Theune

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

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Abstract

Karen is a conversational agent taking the role of an angry customer in a retail context. While the user (retail employee) tries to convince Karen to follow the rules, the agent interrupts the user, and verbally and nonverbally reacts to the user's sentiments.

Original languageEnglish
Title of host publicationHHAI2022: Augmenting Human Intellect
Subtitle of host publicationProceedings of the 1st International Conference on Hybrid Human-Artificial Intelligence
EditorsStefan Schlobach, Maria Perez-Ortiz, Myrthe Tielman
PublisherIOS
Pages263-265
Number of pages3
ISBN (Electronic)978-1-64368-309-6
ISBN (Print)978-1-64368-308-9
DOIs
Publication statusPublished - 19 Sept 2022
Event1st International Conference on Hybrid Human-Artificial Intelligence, HHAI 2022 - Amsterdam, Netherlands
Duration: 13 Jun 202217 Jun 2022
Conference number: 1
https://www.hhai-conference.org/hhai2022/posters-and-demos/

Publication series

NameFrontiers in Artificial Intelligence and Applications
Volume354
ISSN (Print)0922-6389

Conference

Conference1st International Conference on Hybrid Human-Artificial Intelligence, HHAI 2022
Abbreviated titleHHAI 2022
Country/TerritoryNetherlands
CityAmsterdam
Period13/06/2217/06/22
Internet address

Keywords

  • customer interaction
  • embodied conversational agent
  • interruptions
  • robot

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