Leaders’ behavioural change throughout a hospital’s lean implementation

Amanda G. de Almeida, Guilherme L. Tortorella, Desirée H. van Dun

Research output: Contribution to conferencePaperAcademicpeer-review

Abstract

This article empirically examines the relationship between leadership behaviours and the implementation level of Lean Healthcare (LH). At three points in time, with a six-month interval between each point, we surveyed and interviewed 12 leaders from a Brazilian public hospital adopting LH. Our findings indicate that leaders who actively adopt LH practices also demonstrate more task- and relations-oriented behaviours, whereas low LH adopters may drop their display of those behaviours over time. This finding parallels with Kübler-Ross’s change curve that describes how an individual’s confidence, morale and effectiveness levels may vary as a change process, such as LH implementation, unfolds.
Original languageEnglish
Number of pages10
Publication statusPublished - 17 Jun 2019
Event26th EurOMA Conference: Operations Adding Value to Society - Hanken School of Economics, Helsinki, Finland
Duration: 17 Jun 201919 Jun 2019
Conference number: 26
http://www.euroma2019.org

Conference

Conference26th EurOMA Conference
Abbreviated titleEurOMA 2019
CountryFinland
CityHelsinki
Period17/06/1919/06/19
Internet address

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Healthcare
Behavioural change
Confidence
Change process
Morale
Public hospitals
Leadership behavior

Cite this

de Almeida, A. G., Tortorella, G. L., & van Dun, D. H. (2019). Leaders’ behavioural change throughout a hospital’s lean implementation. Paper presented at 26th EurOMA Conference, Helsinki, Finland.
de Almeida, Amanda G. ; Tortorella, Guilherme L. ; van Dun, Desirée H. / Leaders’ behavioural change throughout a hospital’s lean implementation. Paper presented at 26th EurOMA Conference, Helsinki, Finland.10 p.
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de Almeida, AG, Tortorella, GL & van Dun, DH 2019, 'Leaders’ behavioural change throughout a hospital’s lean implementation' Paper presented at 26th EurOMA Conference, Helsinki, Finland, 17/06/19 - 19/06/19, .

Leaders’ behavioural change throughout a hospital’s lean implementation. / de Almeida, Amanda G.; Tortorella, Guilherme L.; van Dun, Desirée H.

2019. Paper presented at 26th EurOMA Conference, Helsinki, Finland.

Research output: Contribution to conferencePaperAcademicpeer-review

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de Almeida AG, Tortorella GL, van Dun DH. Leaders’ behavioural change throughout a hospital’s lean implementation. 2019. Paper presented at 26th EurOMA Conference, Helsinki, Finland.