Lean leaders inspiring employee engagement in a healthcare setting

Desirée H. van Dun, Paul Uittenbogaard

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    Leaders are assumed to play a key role in sustainability of lean work practices. This study focuses on the leaders' impact on employee engagement during the implementation of lean practices. The first part of this exploratory longitudinal study within a Dutch primary healthcare facility is reported. The employees of one team completed a survey and noted, during eight weeks, their sources of engagement in a diary. Additional site visits and interviews were held. Preliminary findings indicate that leaders may strengthen engagement by reducing non-medical workload via lean work practices. The resulting three propositions may guide future research in this field.
    Original languageEnglish
    Number of pages10
    Publication statusPublished - 3 Jul 2017
    Event24th International Annual EurOMA Conference 2017: Inspiring Operations Management - Edinburgh, United Kingdom
    Duration: 1 Jul 20175 Jul 2017
    Conference number: 24


    Conference24th International Annual EurOMA Conference 2017
    Country/TerritoryUnited Kingdom


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