Learning to procure complex performance: a comparative study of highways agencies in the UK and Netherlands

Andreas Hartmann, A. Davies, L. Frederiksen

Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

Abstract

During the last decades there has been increased economical and political pressure on public and private organisations in advanced industrialised countries to rethink and alter the provision of their services (Borins, 2002; Betts and Holden, 2003). Central to the ongoing reorientation is the transition from acquiring single goods and services, as was formerly the case, to the procurement of integrated product-service packages of complex performance (Davies and Hobday, 2005; Lewis and Roehrich, 2009). With the combination of products and services, many organisations are confronted with the development and implementation of new procurement strategies and, related to this, new contractual and organisational arrangements and structures (Davis, 2007; Zheng et al., 2008). One of the major challenges for these organisations is to understand and structure the learning processes that create and establish the capabilities to procure, contract, and organise product-service packages of complex performance.
Original languageEnglish
Title of host publicationProcuring complex performance: Studies of innovation in product-service management
EditorsN. Caldwell, M. Howard
Place of PublicationNew York
PublisherTaylor & Francis
Pages120-138
Number of pages19
ISBN (Print)9780203842058
Publication statusPublished - 13 Sep 2010

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Cite this

Hartmann, A., Davies, A., & Frederiksen, L. (2010). Learning to procure complex performance: a comparative study of highways agencies in the UK and Netherlands. In N. Caldwell, & M. Howard (Eds.), Procuring complex performance: Studies of innovation in product-service management (pp. 120-138). New York: Taylor & Francis.
Hartmann, Andreas ; Davies, A. ; Frederiksen, L. / Learning to procure complex performance: a comparative study of highways agencies in the UK and Netherlands. Procuring complex performance: Studies of innovation in product-service management. editor / N. Caldwell ; M. Howard. New York : Taylor & Francis, 2010. pp. 120-138
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Hartmann, A, Davies, A & Frederiksen, L 2010, Learning to procure complex performance: a comparative study of highways agencies in the UK and Netherlands. in N Caldwell & M Howard (eds), Procuring complex performance: Studies of innovation in product-service management. Taylor & Francis, New York, pp. 120-138.

Learning to procure complex performance: a comparative study of highways agencies in the UK and Netherlands. / Hartmann, Andreas; Davies, A.; Frederiksen, L.

Procuring complex performance: Studies of innovation in product-service management. ed. / N. Caldwell; M. Howard. New York : Taylor & Francis, 2010. p. 120-138.

Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

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Hartmann A, Davies A, Frederiksen L. Learning to procure complex performance: a comparative study of highways agencies in the UK and Netherlands. In Caldwell N, Howard M, editors, Procuring complex performance: Studies of innovation in product-service management. New York: Taylor & Francis. 2010. p. 120-138