Managing Digitalization in Public Organizations

The purpose of this research is to understand in what way digitalization influences and shapes the role of managers in managing organizational processes and employees in public organizations. By means of an exploratory single case study in a public organization that was in the process of implementing digitalization throughout the organization and semi-structured interviews with nine respondents, selected based on their role in the digitalization process of the organization or their experience with the transformation, we could analyze the way in which organizational processes and organizational actors changed due to digital transformations. The main findings were that the digital transformation had led to more data-driven organizational processes, which in turn led to a more coordinated work structure. Further, the management of organizational actors needed a different approach from managers, where a more personal relationship-oriented approach was asked to cope with increases in pressure and job demands.