Managing Digitalization in Public Organizations

Anna Christina Bos-Nehles, Maximiliano Escolano Balkema, Mark van Vuuren

Research output: Contribution to conferencePaper


The purpose of this research is to understand in what way digitalization influences and shapes the role of managers in managing organizational processes and employees in public organizations. By means of an exploratory single case study in a public organization that was in the process of implementing digitalization throughout the organization and semi-structured interviews with nine respondents, selected based on their role in the digitalization process of the organization or their experience with the transformation, we could analyze the way in which organizational processes and organizational actors changed due to digital transformations. The main findings were that the digital transformation had led to more data-driven organizational processes, which in turn led to a more coordinated work structure. Further, the management of organizational actors needed a different approach from managers, where a more personal relationship-oriented approach was asked to cope with increases in pressure and job demands.
Original languageEnglish
Publication statusPublished - 2019
Event11th Biannual International Conference of the Dutch HRM Network 2019: “The Societal Impact of HRM” - Tilburg University, Tilburg, Netherlands
Duration: 14 Nov 201915 Nov 2019
Conference number: 11


Conference11th Biannual International Conference of the Dutch HRM Network 2019


Dive into the research topics of 'Managing Digitalization in Public Organizations'. Together they form a unique fingerprint.

Cite this