Managing urgent care in hospitals

Nardo Jonathan Borgman

Research output: ThesisPhD Thesis - Research UT, graduation UT

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One of the challenges of hospitals is to take into account the many uncertainties that arise during the delivery of care. This is especially prevalent when providing care for non-elective patients who require treatment with some urgency. As urgency increases, the stakes involved increase for both patients and healthcare providers. Non-elective care is prevalent throughout hospitals. The question then is how to efficiently organize healthcare processes while remaining able to properly adapt to the specific needs and characteristics of non-elective patient demand. In this thesis we address a number of challenges related to the provision of care for non-elective patients. The problems studied in this dissertation originate from hospitals in the Netherlands, and address planning problems encountered at various hospital departments where non-elective patients are treated.
Original languageEnglish
QualificationDoctor of Philosophy
Awarding Institution
  • University of Twente
  • Boucherie, Richard J., Supervisor
  • Hans, Erwin W., Supervisor
Award date23 Jun 2017
Place of PublicationEnschede
Print ISBNs978-90-365-4360-6
Publication statusPublished - 23 Jun 2017


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