Measuring perceived cleanliness in service environments: Scale development and validation

Martijn Christiaan Vos (Corresponding Author), Mirjam Galetzka, Mark Mobach, Mark van Hagen, Adriaan T.H. Pruyn

Research output: Contribution to journalArticleAcademicpeer-review

Abstract

This paper identifies dimensions of perceived cleanliness and subsequently presents a scale for measuring perceived cleanliness in service environments. The cleanliness perceptions scale (CPS) is more comprehensive than existing scales, which focus on how customers perceive the cleanliness of specific interior elements, thereby ignoring other dimensions, including the aesthetic quality of a service environment. Whereas existing scales are intended restaurants and hotels, the CPS was specifically developed for the facilities management industry, which is responsible for cleanliness in a wide variety of service environments. A qualitative study followed by two quantitative studies resulted in the twelve-item CPS, which covers the three dimensions of perceived cleanliness: cleaned, fresh, and uncluttered.
Original languageEnglish
Pages (from-to)11-18
Number of pages8
JournalInternational journal of hospitality management
Volume83
Early online date13 Apr 2019
DOIs
Publication statusE-pub ahead of print/First online - 13 Apr 2019

Fingerprint

esthetics
industry
services
measuring
Scale development
Scale validation
Industry
Facilities management
Qualitative study
Restaurants
Hotels

Keywords

  • Cleanliness
  • Perceptions
  • Scale development
  • Scale validation
  • Train stations

Cite this

@article{92ba63f7cdae4f689ae77f2e24fac6a6,
title = "Measuring perceived cleanliness in service environments: Scale development and validation",
abstract = "This paper identifies dimensions of perceived cleanliness and subsequently presents a scale for measuring perceived cleanliness in service environments. The cleanliness perceptions scale (CPS) is more comprehensive than existing scales, which focus on how customers perceive the cleanliness of specific interior elements, thereby ignoring other dimensions, including the aesthetic quality of a service environment. Whereas existing scales are intended restaurants and hotels, the CPS was specifically developed for the facilities management industry, which is responsible for cleanliness in a wide variety of service environments. A qualitative study followed by two quantitative studies resulted in the twelve-item CPS, which covers the three dimensions of perceived cleanliness: cleaned, fresh, and uncluttered.",
keywords = "Cleanliness, Perceptions, Scale development, Scale validation, Train stations",
author = "Vos, {Martijn Christiaan} and Mirjam Galetzka and Mark Mobach and {van Hagen}, Mark and Pruyn, {Adriaan T.H.}",
year = "2019",
month = "4",
day = "13",
doi = "10.1016/j.ijhm.2019.04.005",
language = "English",
volume = "83",
pages = "11--18",
journal = "International journal of hospitality management",
issn = "0278-4319",
publisher = "Elsevier",

}

Measuring perceived cleanliness in service environments: Scale development and validation. / Vos, Martijn Christiaan (Corresponding Author); Galetzka, Mirjam ; Mobach, Mark; van Hagen, Mark; Pruyn, Adriaan T.H.

In: International journal of hospitality management, Vol. 83, 01.10.2019, p. 11-18.

Research output: Contribution to journalArticleAcademicpeer-review

TY - JOUR

T1 - Measuring perceived cleanliness in service environments: Scale development and validation

AU - Vos, Martijn Christiaan

AU - Galetzka, Mirjam

AU - Mobach, Mark

AU - van Hagen, Mark

AU - Pruyn, Adriaan T.H.

PY - 2019/4/13

Y1 - 2019/4/13

N2 - This paper identifies dimensions of perceived cleanliness and subsequently presents a scale for measuring perceived cleanliness in service environments. The cleanliness perceptions scale (CPS) is more comprehensive than existing scales, which focus on how customers perceive the cleanliness of specific interior elements, thereby ignoring other dimensions, including the aesthetic quality of a service environment. Whereas existing scales are intended restaurants and hotels, the CPS was specifically developed for the facilities management industry, which is responsible for cleanliness in a wide variety of service environments. A qualitative study followed by two quantitative studies resulted in the twelve-item CPS, which covers the three dimensions of perceived cleanliness: cleaned, fresh, and uncluttered.

AB - This paper identifies dimensions of perceived cleanliness and subsequently presents a scale for measuring perceived cleanliness in service environments. The cleanliness perceptions scale (CPS) is more comprehensive than existing scales, which focus on how customers perceive the cleanliness of specific interior elements, thereby ignoring other dimensions, including the aesthetic quality of a service environment. Whereas existing scales are intended restaurants and hotels, the CPS was specifically developed for the facilities management industry, which is responsible for cleanliness in a wide variety of service environments. A qualitative study followed by two quantitative studies resulted in the twelve-item CPS, which covers the three dimensions of perceived cleanliness: cleaned, fresh, and uncluttered.

KW - Cleanliness

KW - Perceptions

KW - Scale development

KW - Scale validation

KW - Train stations

U2 - 10.1016/j.ijhm.2019.04.005

DO - 10.1016/j.ijhm.2019.04.005

M3 - Article

VL - 83

SP - 11

EP - 18

JO - International journal of hospitality management

JF - International journal of hospitality management

SN - 0278-4319

ER -