Measuring perceived cleanliness in service environments: Scale development and validation

Martijn Christiaan Vos; Mirjam  Galetzka; Mark Mobach; Mark van Hagen; Adriaan T.H. Pruyn

doi:10.1016/j.ijhm.2019.04.005

Measuring perceived cleanliness in service environments: Scale development and validation

Martijn Christiaan Vos (Corresponding Author), Mirjam Galetzka, Mark Mobach, Mark van Hagen, Adriaan T.H. Pruyn

Communication Science

Research output: Contribution to journal › Article › Academic › peer-review

5 Citations (Scopus)

Abstract

This paper identifies dimensions of perceived cleanliness and subsequently presents a scale for measuring perceived cleanliness in service environments. The cleanliness perceptions scale (CPS) is more comprehensive than existing scales, which focus on how customers perceive the cleanliness of specific interior elements, thereby ignoring other dimensions, including the aesthetic quality of a service environment. Whereas existing scales are intended restaurants and hotels, the CPS was specifically developed for the facilities management industry, which is responsible for cleanliness in a wide variety of service environments. A qualitative study followed by two quantitative studies resulted in the twelve-item CPS, which covers the three dimensions of perceived cleanliness: cleaned, fresh, and uncluttered.

Original language	English
Pages (from-to)	11-18
Number of pages	8
Journal	International journal of hospitality management
Volume	83
Early online date	13 Apr 2019
DOIs	https://doi.org/10.1016/j.ijhm.2019.04.005
Publication status	Published - 1 Oct 2019

Keywords

Cleanliness
Perceptions
Scale development
Scale validation
Train stations

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Measuring perceived cleanliness in service environments: Scale development and validation. / Vos, Martijn Christiaan (Corresponding Author); Galetzka, Mirjam ; Mobach, Mark; van Hagen, Mark; Pruyn, Adriaan T.H.

In: International journal of hospitality management, Vol. 83, 01.10.2019, p. 11-18.

Research output: Contribution to journal › Article › Academic › peer-review

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