@inproceedings{a4cd5d115b524247b0213b0a1aa3bee7,
title = "Measuring the added value of information technology: a process-oriented approach",
keywords = "IR-86063, METIS-221060",
author = "Albertus Laan and Voordijk, {Johannes T.} and Adriaanse, {Adriaan Maria}",
year = "2004",
month = jul,
day = "27",
language = "Undefined",
isbn = "2-9522210-0-6",
publisher = "INSEAD",
pages = "1053--1062",
editor = "{van Wassenhove}, {Luk N.}",
booktitle = "Operations management as a change agent, Vol. I",
note = "null ; Conference date: 27-06-2004 Through 29-06-2004",
}