Metrics to improve control in outsourcing software development projects

Laura Ponisio, Pascal van Eck

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    Abstract

    Measurements serve as vital instruments to control projects involving software development outsourcing. However, managers have found it difficult to develop and implement effective measurement programs, in part because guidelines for choosing among concrete measure-ments are scarce. We address this gap between research and practice by examining frame-works and guidelines in the software process improvement literature. Our contribution com-prises a framework that provides a set of measurements (selected from the research litera-ture) for control of software development in a cooperative setting and a set of principles and guidelines for the design of an information infrastructure that provides managers with control information. We have validated our approach by showing our framework to an expert in out-sourcing projects, who confirmed its potential.
    Original languageUndefined
    Title of host publication18th EuroSPI2 Conference: Industrial Proceedings
    EditorsR. Messnarz, D. Ekert, M. Christiansen, J. Johansen, S. Koinig
    Place of PublicationRoskilde, Denmark
    PublisherDelta
    Pages4.11-4.20
    Number of pages10
    ISBN (Print)978-87-7398-153-5
    Publication statusPublished - Jun 2011
    Event18th European Systems and Software Process Improvement and Innovation Conference, EuroSPI2 2011 - Roskilde, Denmark
    Duration: 27 Jun 201129 Jun 2011
    Conference number: 18

    Publication series

    Name
    PublisherDelta

    Conference

    Conference18th European Systems and Software Process Improvement and Innovation Conference, EuroSPI2 2011
    Abbreviated titleEuroSPI2
    CountryDenmark
    CityRoskilde
    Period27/06/1129/06/11

    Keywords

    • METIS-277704
    • IR-77621
    • Metrics
    • SCS-Services
    • Software Process Improvement
    • Outsourcing
    • EWI-20307
    • Measurements

    Cite this

    Ponisio, L., & van Eck, P. (2011). Metrics to improve control in outsourcing software development projects. In R. Messnarz, D. Ekert, M. Christiansen, J. Johansen, & S. Koinig (Eds.), 18th EuroSPI2 Conference: Industrial Proceedings (pp. 4.11-4.20). Roskilde, Denmark: Delta.