Miracle or mirage?: an exploration of the pervasive ERP system phenomenon informed by the notion of conflicting memories

Eva Jantine van Stijn

Miracle or mirage? an exploration of the pervasive ERP system phenomenon informed by the notion of conflicting memories

Eva Jantine van Stijn

Research output: Thesis › PhD Thesis - Research UT, graduation UT

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Abstract

This dissertation explores the phenomenon of Enterprise Resource Planning (ERP) systems. This type of complex information systems, focusing on the support of a wide variety of administrative, logistic, and managerial business processes, has been heavily introduced in organizations around the world, particularly since the mid-nineties. The introduction of ERP systems in an organization will purposely and inadvertently bring about changes in the ways in which people interpret and enact processes. ERP systems ¿ through the prescription and proscription of practices ¿ bring with them new ways of working and also new representations and understandings of these work processes that are to a certain extent unforeseen and even unseen.

Original language	English
Awarding Institution	University of Twente
Supervisors/Advisors	Stegwee, R.A., Supervisor Wensley, A.K.P., Co-Supervisor
Award date	6 Jul 2006
Place of Publication	Enschede
Publisher	University of Twente
Print ISBNs	978-90-365-2385-1
Publication status	Published - 2006

Keywords

IR-57130

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title = "Miracle or mirage?: an exploration of the pervasive ERP system phenomenon informed by the notion of conflicting memories",

abstract = "This dissertation explores the phenomenon of Enterprise Resource Planning (ERP) systems. This type of complex information systems, focusing on the support of a wide variety of administrative, logistic, and managerial business processes, has been heavily introduced in organizations around the world, particularly since the mid-nineties. The introduction of ERP systems in an organization will purposely and inadvertently bring about changes in the ways in which people interpret and enact processes. ERP systems ¿ through the prescription and proscription of practices ¿ bring with them new ways of working and also new representations and understandings of these work processes that are to a certain extent unforeseen and even unseen.",

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AB - This dissertation explores the phenomenon of Enterprise Resource Planning (ERP) systems. This type of complex information systems, focusing on the support of a wide variety of administrative, logistic, and managerial business processes, has been heavily introduced in organizations around the world, particularly since the mid-nineties. The introduction of ERP systems in an organization will purposely and inadvertently bring about changes in the ways in which people interpret and enact processes. ERP systems ¿ through the prescription and proscription of practices ¿ bring with them new ways of working and also new representations and understandings of these work processes that are to a certain extent unforeseen and even unseen.

KW - IR-57130

M3 - PhD Thesis - Research UT, graduation UT

SN - 978-90-365-2385-1

PB - University of Twente

CY - Enschede

ER -

Miracle or mirage? an exploration of the pervasive ERP system phenomenon informed by the notion of conflicting memories

Abstract

Keywords

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