Miracle or mirage? an exploration of the pervasive ERP system phenomenon informed by the notion of conflicting memories

Eva Jantine van Stijn

    Research output: ThesisPhD Thesis - Research UT, graduation UT

    25 Downloads (Pure)

    Abstract

    This dissertation explores the phenomenon of Enterprise Resource Planning (ERP) systems. This type of complex information systems, focusing on the support of a wide variety of administrative, logistic, and managerial business processes, has been heavily introduced in organizations around the world, particularly since the mid-nineties. The introduction of ERP systems in an organization will purposely and inadvertently bring about changes in the ways in which people interpret and enact processes. ERP systems ¿ through the prescription and proscription of practices ¿ bring with them new ways of working and also new representations and understandings of these work processes that are to a certain extent unforeseen and even unseen.
    Original languageEnglish
    Awarding Institution
    • University of Twente
    Supervisors/Advisors
    • Stegwee, R.A., Supervisor
    • Wensley, A.K.P., Co-Supervisor
    Award date6 Jul 2006
    Place of PublicationEnschede
    Publisher
    Print ISBNs978-90-365-2385-1
    Publication statusPublished - 2006

    Keywords

    • IR-57130

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