Misunderstandings in Global Virtual Engineering Teams: Definitions, Causes, and Guidelines for Knowlegde Sharing and Interaction

Myriam Lewkowicz, Fons Wijnhoven, Anca Draghici

Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

13 Citations (Scopus)

Abstract

This chapter defines the misunderstandings which might occur in engineering, especially when teams are “virtual”, and the risks linked to these misunderstandings. Based on related work and our experience in particular in the VRL-KCiP network of excellence, we make the assumption that if we intend to manage these risks; we have to focus on communication errors, which are rooted in six interrelated semiotic layers. We suggest general guidelines in terms of crosscultural communications and discuss the role that IT-based tools could play in solving misunderstanding problems in virtual engineering teams.
Original languageEnglish
Title of host publicationMethods and Tools for Effective Knowledge Life-Cycle Management
EditorsAlain Bernard, Serge Tichkiewitch
Place of PublicationBerlin, Heidelberg
PublisherSpringer
Pages145-158
ISBN (Electronic)978-3-540-78431-9
ISBN (Print)978-3-540-78430-2
DOIs
Publication statusPublished - 2008

Keywords

  • Knowledge sharing
  • Design team
  • Virtual team
  • Communication errors
  • Team situation awareness

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