Drawing on the 4I-model of Crossan et al. (1999), we have identified the knowledge stocks, learning flows and barriers at a Dutch telecom operator by means of moderated mediation. In this company, the strategic relevant knowledge stocks move in the same direction and many processes support their congruence. Yet, we also identified processes that block the creation of strategic important knowledge. While the results are company specific, the methodology used canhelp any organization in assessing its learning capacity. This paper also serves as an empirical test of two key elements of the 4I-model: its multilevel and its process orientation.
|Title of host publication||OLKC2012: International Conference on Organisational Learning, Knowledge and Capabilities, Valencia, 25-27 April 2012|
|Publication status||Published - 2013|
de Schryver, T., & Rosendaal, B. (2013). Moderated mediation to identify the knowledge stocks, learning flows and barriers at a Dutch telecom operator. In OLKC2012: International Conference on Organisational Learning, Knowledge and Capabilities, Valencia, 25-27 April 2012 (pp. 1-21)