Moderated mediation to identify the knowledge stocks, learning flows and barriers at a Dutch telecom operator

Tom de Schryver, Bas Rosendaal

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademic

    Abstract

    Drawing on the 4I-model of Crossan et al. (1999), we have identified the knowledge stocks, learning flows and barriers at a Dutch telecom operator by means of moderated mediation. In this company, the strategic relevant knowledge stocks move in the same direction and many processes support their congruence. Yet, we also identified processes that block the creation of strategic important knowledge. While the results are company specific, the methodology used canhelp any organization in assessing its learning capacity. This paper also serves as an empirical test of two key elements of the 4I-model: its multilevel and its process orientation.
    Original languageEnglish
    Title of host publicationOLKC2012: International Conference on Organisational Learning, Knowledge and Capabilities, Valencia, 25-27 April 2012
    Pages1-21
    Publication statusPublished - 2013

    Keywords

    • IR-87364
    • METIS-297990

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  • Cite this

    de Schryver, T., & Rosendaal, B. (2013). Moderated mediation to identify the knowledge stocks, learning flows and barriers at a Dutch telecom operator. In OLKC2012: International Conference on Organisational Learning, Knowledge and Capabilities, Valencia, 25-27 April 2012 (pp. 1-21)