Multi-channel Management Strategy and Coordination: The next hurdle in customer-orientation

B. Klievink, M. Janssen, Willem Jan Pieterson, E. Fielt

    Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

    Original languageUndefined
    Title of host publicationDG.02008, The proceedings of the 8th Annual International Digital Government Research Conference
    Place of PublicationMontreal - Canada
    PublisherDG.02008
    Pages-
    Publication statusPublished - 2008

    Keywords

    • METIS-253011

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