Municipalities on the web: user-friendliness of government information on the Internet

Research output: Contribution to journalArticleAcademicpeer-review

10 Citations (Scopus)

Abstract

Municipal websites are highly visible manifestations of e-government developments. Though the content and functionality of these websites are rapidly expanding, the usability of municipal websites is as yet underexposed. This paper reports on the results of a scenario-based evaluation of 15 Dutch municipal websites. Despite the often positive scores of the websites in national checklist-based rankings, an overwhelming number of usability problems was found with each scenario. A qualitative description is given of two important categories of user problems: navigation and perspective-taking. Both problem categories suggest that a strict HCI perspective on website evaluation may not suffice: it is the interplay between context, content and interface that will be crucial for the optimization of municipal websites.
Original languageUndefined
Pages (from-to)174-185
JournalLecture notes in artificial intelligence
Volume4084
DOIs
Publication statusPublished - 2006
Event5th International Conference on Electronic Government, EGOV 2006 - Kraków, Poland
Duration: 4 Sep 20068 Sep 2006
Conference number: 5

Keywords

  • IR-59797
  • METIS-232990

Cite this

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title = "Municipalities on the web: user-friendliness of government information on the Internet",
abstract = "Municipal websites are highly visible manifestations of e-government developments. Though the content and functionality of these websites are rapidly expanding, the usability of municipal websites is as yet underexposed. This paper reports on the results of a scenario-based evaluation of 15 Dutch municipal websites. Despite the often positive scores of the websites in national checklist-based rankings, an overwhelming number of usability problems was found with each scenario. A qualitative description is given of two important categories of user problems: navigation and perspective-taking. Both problem categories suggest that a strict HCI perspective on website evaluation may not suffice: it is the interplay between context, content and interface that will be crucial for the optimization of municipal websites.",
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author = "{de Jong}, {Menno D.T.} and Leo Lentz",
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volume = "4084",
pages = "174--185",
journal = "Lecture Notes in Computer Science",
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Municipalities on the web: user-friendliness of government information on the Internet. / de Jong, Menno D.T.; Lentz, Leo.

In: Lecture notes in artificial intelligence, Vol. 4084, 2006, p. 174-185.

Research output: Contribution to journalArticleAcademicpeer-review

TY - JOUR

T1 - Municipalities on the web: user-friendliness of government information on the Internet

AU - de Jong, Menno D.T.

AU - Lentz, Leo

PY - 2006

Y1 - 2006

N2 - Municipal websites are highly visible manifestations of e-government developments. Though the content and functionality of these websites are rapidly expanding, the usability of municipal websites is as yet underexposed. This paper reports on the results of a scenario-based evaluation of 15 Dutch municipal websites. Despite the often positive scores of the websites in national checklist-based rankings, an overwhelming number of usability problems was found with each scenario. A qualitative description is given of two important categories of user problems: navigation and perspective-taking. Both problem categories suggest that a strict HCI perspective on website evaluation may not suffice: it is the interplay between context, content and interface that will be crucial for the optimization of municipal websites.

AB - Municipal websites are highly visible manifestations of e-government developments. Though the content and functionality of these websites are rapidly expanding, the usability of municipal websites is as yet underexposed. This paper reports on the results of a scenario-based evaluation of 15 Dutch municipal websites. Despite the often positive scores of the websites in national checklist-based rankings, an overwhelming number of usability problems was found with each scenario. A qualitative description is given of two important categories of user problems: navigation and perspective-taking. Both problem categories suggest that a strict HCI perspective on website evaluation may not suffice: it is the interplay between context, content and interface that will be crucial for the optimization of municipal websites.

KW - IR-59797

KW - METIS-232990

U2 - 10.1007/11823100_16

DO - 10.1007/11823100_16

M3 - Article

VL - 4084

SP - 174

EP - 185

JO - Lecture Notes in Computer Science

JF - Lecture Notes in Computer Science

SN - 0302-9743

ER -