Abstract
Municipal websites are highly visible manifestations of e-government developments. Though the content and functionality of these websites are rapidly expanding, the usability of municipal websites is as yet underexposed. This paper reports on the results of a scenario-based evaluation of 15 Dutch municipal websites. Despite the often positive scores of the websites in national checklist-based rankings, an overwhelming number of usability problems was found with each scenario. A qualitative description is given of two important categories of user problems: navigation and perspective-taking. Both problem categories suggest that a strict HCI perspective on website evaluation may not suffice: it is the interplay between context, content and interface that will be crucial for the optimization of municipal websites.
| Original language | English |
|---|---|
| Title of host publication | Electronic Government |
| Subtitle of host publication | 5th International Conference, EGOV 2006, Krakow, Poland, September 4-8, 2006, Proceedings |
| Editors | Maria A. Wimmer, Hans J. Scholl, Åke Grönlund, Kim Viborg Andersen |
| Place of Publication | Berlin, Heidelberg |
| Publisher | Springer |
| Pages | 174-185 |
| ISBN (Electronic) | 978-3-540-37687-3 |
| ISBN (Print) | 978-3-540-37686-6 |
| DOIs | |
| Publication status | Published - 2006 |
| Event | 5th International Conference on Electronic Government, EGOV 2006 - Kraków, Poland Duration: 4 Sept 2006 → 8 Sept 2006 Conference number: 5 |
Publication series
| Name | Lecture Notes in Computer Science |
|---|---|
| Publisher | Springer |
| Volume | 4084 |
| ISSN (Print) | 0302-9743 |
| ISSN (Electronic) | 1611-3349 |
Conference
| Conference | 5th International Conference on Electronic Government, EGOV 2006 |
|---|---|
| Abbreviated title | EGOV |
| Country/Territory | Poland |
| City | Kraków |
| Period | 4/09/06 → 8/09/06 |
Keywords
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