Non-verbal Persuasion and Communication in an Affective Agent

Elisabeth André, Elisabetta Bevacqua, Dirk K.J. Heylen, Radoslaw Niewiadomski, Catherine Pelachaud, Christopher Peters, Isabella Poggi, Matthias Rehm

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    13 Citations (Scopus)
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    Abstract

    This chapter deals with the communication of persuasion. Only a small percentage of communication involves words: as the old saying goes, “it’s not what you say, it’s how you say it‿. While this likely underestimates the importance of good verbal persuasion techniques, it is accurate in underlining the critical role of non-verbal behaviour during face-to-face communication. In this chapter we restrict the discussion to body language. We also consider embodied virtual agents. As is the case with humans, there are a number of fundamental factors to be considered when constructing persuasive agents. In particular, one who wishes to persuade must appear credible, trustworthy, confident, and non-threatening. Knowing how not to behave is also a vital basis for effective persuasion. This includes resolving task constraints or other factors with the social perception considerations. These social virtual agents face many of the same problems as humans have in controlling and expressing themselves in an appropriate manner so as to establish and maintain persuasive interaction. All along the chapter, much of our discussion will handle concepts applicable both to agent and to human behaviour.
    Original languageUndefined
    Title of host publicationEmotion Oriented Systems. The Humaine Handbook
    EditorsRoddy Cowie, Catherine Pelachaud, Paolo Petta
    Place of PublicationLondon
    PublisherSpringer
    Pages585-608
    Number of pages24
    ISBN (Print)978-3-642-15183-5
    DOIs
    Publication statusPublished - 2011

    Publication series

    NameCognitive Technologies
    PublisherSpringer Verlag
    ISSN (Print)1611-2482

    Keywords

    • METIS-285106
    • IR-79614
    • HMI-IA: Intelligent Agents
    • Persuasion virtual humans
    • EWI-21459

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