On Both Sides Of The Façade: Service Experience In Relation To Service Operations And Value Chains

Paul C. van Fenema, Yasin Sahhar, Gaby Odekerken-Schröder, Dominik Mahr, Jeroen van Strien

Research output: Contribution to conference › Paper › peer-review

Original language	English
Publication status	Published - 18 Jun 2023
Event	Frontiers in Service 2023: From romans to robots: service research in emotion - Maastricht University, Maastricht, Netherlands Duration: 15 Jun 2023 → 18 Jun 2023

Cite this

@conference{7fdb2c7db08b404e88995cc765a1f9bd,

title = "On Both Sides Of The Fa{\c c}ade: Service Experience In Relation To Service Operations And Value Chains",

author = "{van Fenema}, {Paul C.} and Yasin Sahhar and Gaby Odekerken-Schr{\"o}der and Dominik Mahr and {van Strien}, Jeroen",

year = "2023",

month = jun,

day = "18",

language = "English",

note = "Frontiers in Service 2023 : From romans to robots: service research in emotion ; Conference date: 15-06-2023 Through 18-06-2023",

}