On Engineering Support for Business Process Modelling and Redesign

G. Doumeingts (Editor), H.M. Franken, M.K. de Weger, J. Browne (Editor), Dick Quartel, Luis Ferreira Pires

    Research output: Contribution to conferencePaperAcademicpeer-review

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    Abstract

    Currently, there is an enormous (research) interest in business process redesign (BPR). Several management-oriented approaches have been proposed showing how to make BPR work. However, detailed descriptions of empirical experience are few. Consistent engineering methodologies to aid and guide a BPR-practitioner are currently emerging. Often, these methodologies are claimed to be developed for business process modelling, but stem directly from information system design cultures. We consider an engineering methodology for BPR to consist of modelling concepts, their representation, computerized tools and methods, and pragmatic skills and guidelines for off-line modelling, communicating, analyzing, (re)designing business processes. The modelling concepts form the architectural basis of such an engineering methodology. Therefore, the choice, understanding and precise definition of these concepts determine the productivity and effectiveness of modelling tasks within a BPR project. The current paper contributes to engineering support for BPR. We work out general issues that play a role in the development of engineering support for BPR. Furthermore, we introduce an architectural framework for business process modelling and redesign. This framework consists of a coherent set of modelling concepts and techniques on how to use them. The framework enables the modelling of both the structural and dynamic characteristics of business processes. We illustrate its applicability by modelling a case from service industry. Moreover, the architectural framework supports abstraction and refinement techniques. The use of these techniques for a BPR trajectory are discussed.
    Original languageEnglish
    Pages103-120
    Number of pages18
    Publication statusPublished - 1997
    EventIFIP TC5 WG5.7 International Workshop on Modelling Techniques and Business Process Re-engineering and Benchmarking - Bordeaux, France
    Duration: 16 Apr 199619 Apr 1996

    Workshop

    WorkshopIFIP TC5 WG5.7 International Workshop on Modelling Techniques and Business Process Re-engineering and Benchmarking
    Period16/04/9619/04/96
    Other16-19 Apr 1996

    Keywords

    • Methods
    • Concepts
    • Modelling
    • Framework
    • Architecture
    • Business Process Redesign
    • SCS-Services

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