Abstract
The call intake process for field service assigns a time window to
a client’s request for a service. What time window is chosen has influence on
the quality of the total planning. The quality is measured by the number of
planned requests, the lateness of planned requests and the total travel time.
We constructed challenging datasets, for 25 engineers and an average of
200 tasks per day. We use simulations on these datasets to study the effect
of different strategies. Aspects that turn out to be beneficial are: ignore the
severity of lateness, give preference to empty shifts, cluster tasks in a shift,
and use intermediate optimization.
a client’s request for a service. What time window is chosen has influence on
the quality of the total planning. The quality is measured by the number of
planned requests, the lateness of planned requests and the total travel time.
We constructed challenging datasets, for 25 engineers and an average of
200 tasks per day. We use simulations on these datasets to study the effect
of different strategies. Aspects that turn out to be beneficial are: ignore the
severity of lateness, give preference to empty shifts, cluster tasks in a shift,
and use intermediate optimization.
| Original language | English |
|---|---|
| Title of host publication | Proceedings of the 13th International Conference on the Practice and Theory of Automated Timetabling - PATAT 2022 |
| Editors | Patrick De Causmaecker, Ender Özcan, Greet Vanden Berghe |
| Place of Publication | Leuven |
| Pages | 265-278 |
| Number of pages | 14 |
| Volume | III |
| ISBN (Electronic) | 978-0-9929984-5-5 |
| Publication status | Published - 2022 |
| Event | 13th International Conference on the Practice and Theory of Automated Timetabling, PATAT 2022 - Irish College, Leuven, Belgium Duration: 30 Aug 2022 → 2 Sept 2022 Conference number: 13 https://patatconference.org/patat2022/#home |
Conference
| Conference | 13th International Conference on the Practice and Theory of Automated Timetabling, PATAT 2022 |
|---|---|
| Abbreviated title | PATAT 2022 |
| Country/Territory | Belgium |
| City | Leuven |
| Period | 30/08/22 → 2/09/22 |
| Internet address |
Keywords
- Vehicle Routing and Scheduling
- Field service
- Call intake
- Clustering