On the Interaction of Source and Channel Choice in the Government-to-Business Context

Yvon van den Boer; Lidwien van de Wijngaert; Willem Jan Pieterson; R. Arendsen

doi:10.1007/978-3-642-33489-4_3

On the Interaction of Source and Channel Choice in the Government-to-Business Context

Yvon van den Boer, Lidwien van de Wijngaert, Willem Jan Pieterson, R. Arendsen

Faculty of Behavioural, Management and Social Sciences

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic › peer-review

6 Citations (Scopus)

Abstract

Communication processes between governments and businesses are increasingly networked. This paper increases our understanding of the information seeking behavior of businesses in the Government-to-Business domain. We conducted a quantitative study among Small and Medium-sized Enterprises in the Netherlands to discover source-channel interaction. The results provided several interactions regarding nature of relationships with sources, channel and source choice. This proves that it is important to consider source and channel choice together to gain an important insight regarding information seeking behavior of businesses. Today’s networked environment implies that besides having direct contact with governments, businesses make use of other sources to get governmental information. In addition, they use various channels to contact these sources, suitable to the type of relationships. This is vital information for governments, because it helps to optimize their service delivery strategy towards businesses.

Original language	English
Title of host publication	Electronic Government
Editors	H.J. Scholl, M. Janssen, M.A. Wimmer, C.E. Moe, L.S. Flak
Publisher	Springer
Pages	27-39
Number of pages	279
ISBN (Print)	978-3-642-33489-4
DOIs	https://doi.org/10.1007/978-3-642-33489-4_3
Publication status	Published - 2012
Event	11th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2012 - Kristiansand, Norway Duration: 3 Sep 2012 → 6 Sep 2012 Conference number: 11

Publication series

Name	Lecture Notes in Computer Science
Publisher	Springer
Number	7443
Volume	7443
ISSN (Print)	1611-3349

Conference

Conference	11th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2012
Abbreviated title	EGOV
Country/Territory	Norway
City	Kristiansand
Period	3/09/12 → 6/09/12

Keywords

IR-83761
METIS-290148

Access to Document

10.1007/978-3-642-33489-4_3

Nominated for most outstanding paper award in category most innovative research contribution or case study
van den Boer, Y. (Recipient), van de Wijngaert, L. (Recipient), Pieterson, W. J. (Recipient) & Arendsen, R. (Recipient), 3 Sep 2012
Prize: Honorary award

Cite this

van den Boer, Y., van de Wijngaert, L., Pieterson, W. J., & Arendsen, R. (2012). On the Interaction of Source and Channel Choice in the Government-to-Business Context. In H. J. Scholl, M. Janssen, M. A. Wimmer, C. E. Moe, & L. S. Flak (Eds.), Electronic Government (pp. 27-39). (Lecture Notes in Computer Science; Vol. 7443, No. 7443). Springer. https://doi.org/10.1007/978-3-642-33489-4_3

@inbook{71db02a94caf4f8aa69abdab8d96c9a0,

title = "On the Interaction of Source and Channel Choice in the Government-to-Business Context",

abstract = "Communication processes between governments and businesses are increasingly networked. This paper increases our understanding of the information seeking behavior of businesses in the Government-to-Business domain. We conducted a quantitative study among Small and Medium-sized Enterprises in the Netherlands to discover source-channel interaction. The results provided several interactions regarding nature of relationships with sources, channel and source choice. This proves that it is important to consider source and channel choice together to gain an important insight regarding information seeking behavior of businesses. Today{\textquoteright}s networked environment implies that besides having direct contact with governments, businesses make use of other sources to get governmental information. In addition, they use various channels to contact these sources, suitable to the type of relationships. This is vital information for governments, because it helps to optimize their service delivery strategy towards businesses.",

keywords = "IR-83761, METIS-290148",

author = "{van den Boer}, Yvon and {van de Wijngaert}, Lidwien and Pieterson, {Willem Jan} and R. Arendsen",

year = "2012",

doi = "10.1007/978-3-642-33489-4_3",

language = "English",

isbn = "978-3-642-33489-4",

series = "Lecture Notes in Computer Science",

publisher = "Springer",

number = "7443",

pages = "27--39",

editor = "H.J. Scholl and M. Janssen and M.A. Wimmer and C.E. Moe and L.S. Flak",

booktitle = "Electronic Government",

address = "Netherlands",

note = "11th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2012, EGOV ; Conference date: 03-09-2012 Through 06-09-2012",

}

van den Boer, Y, van de Wijngaert, L, Pieterson, WJ & Arendsen, R 2012, On the Interaction of Source and Channel Choice in the Government-to-Business Context. in HJ Scholl, M Janssen, MA Wimmer, CE Moe & LS Flak (eds), Electronic Government. Lecture Notes in Computer Science, no. 7443, vol. 7443, Springer, pp. 27-39, 11th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2012, Kristiansand, Norway, 3/09/12. https://doi.org/10.1007/978-3-642-33489-4_3

On the Interaction of Source and Channel Choice in the Government-to-Business Context. / van den Boer, Yvon; van de Wijngaert, Lidwien; Pieterson, Willem Jan; Arendsen, R.

Electronic Government. ed. / H.J. Scholl; M. Janssen; M.A. Wimmer; C.E. Moe; L.S. Flak. Springer, 2012. p. 27-39 (Lecture Notes in Computer Science; Vol. 7443, No. 7443).

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic › peer-review

TY - CHAP

T1 - On the Interaction of Source and Channel Choice in the Government-to-Business Context

AU - van den Boer, Yvon

AU - van de Wijngaert, Lidwien

AU - Pieterson, Willem Jan

AU - Arendsen, R.

N1 - Conference code: 11

PY - 2012

Y1 - 2012

N2 - Communication processes between governments and businesses are increasingly networked. This paper increases our understanding of the information seeking behavior of businesses in the Government-to-Business domain. We conducted a quantitative study among Small and Medium-sized Enterprises in the Netherlands to discover source-channel interaction. The results provided several interactions regarding nature of relationships with sources, channel and source choice. This proves that it is important to consider source and channel choice together to gain an important insight regarding information seeking behavior of businesses. Today’s networked environment implies that besides having direct contact with governments, businesses make use of other sources to get governmental information. In addition, they use various channels to contact these sources, suitable to the type of relationships. This is vital information for governments, because it helps to optimize their service delivery strategy towards businesses.

AB - Communication processes between governments and businesses are increasingly networked. This paper increases our understanding of the information seeking behavior of businesses in the Government-to-Business domain. We conducted a quantitative study among Small and Medium-sized Enterprises in the Netherlands to discover source-channel interaction. The results provided several interactions regarding nature of relationships with sources, channel and source choice. This proves that it is important to consider source and channel choice together to gain an important insight regarding information seeking behavior of businesses. Today’s networked environment implies that besides having direct contact with governments, businesses make use of other sources to get governmental information. In addition, they use various channels to contact these sources, suitable to the type of relationships. This is vital information for governments, because it helps to optimize their service delivery strategy towards businesses.

KW - IR-83761

KW - METIS-290148

U2 - 10.1007/978-3-642-33489-4_3

DO - 10.1007/978-3-642-33489-4_3

M3 - Chapter

SN - 978-3-642-33489-4

T3 - Lecture Notes in Computer Science

SP - 27

EP - 39

BT - Electronic Government

A2 - Scholl, H.J.

A2 - Janssen, M.

A2 - Wimmer, M.A.

A2 - Moe, C.E.

A2 - Flak, L.S.

PB - Springer

T2 - 11th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2012

Y2 - 3 September 2012 through 6 September 2012

ER -

On the Interaction of Source and Channel Choice in the Government-to-Business Context

Abstract

Publication series

Conference

Keywords

Access to Document

Fingerprint

Prizes

Nominated for most outstanding paper award in category most innovative research contribution or case study

Cite this