On the Interaction of Source and Channel Choice in the Government-to-Business Context

Yvon van den Boer, Lidwien van de Wijngaert, Willem Jan Pieterson, R. Arendsen

Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

5 Citations (Scopus)

Abstract

Communication processes between governments and businesses are increasingly networked. This paper increases our understanding of the information seeking behavior of businesses in the Government-to-Business domain. We conducted a quantitative study among Small and Medium-sized Enterprises in the Netherlands to discover source-channel interaction. The results provided several interactions regarding nature of relationships with sources, channel and source choice. This proves that it is important to consider source and channel choice together to gain an important insight regarding information seeking behavior of businesses. Today’s networked environment implies that besides having direct contact with governments, businesses make use of other sources to get governmental information. In addition, they use various channels to contact these sources, suitable to the type of relationships. This is vital information for governments, because it helps to optimize their service delivery strategy towards businesses.
Original languageEnglish
Title of host publicationElectronic Government
EditorsH.J. Scholl, M. Janssen, M.A. Wimmer, C.E. Moe, L.S. Flak
PublisherSpringer
Pages27-39
Number of pages279
ISBN (Print)978-3-642-33489-4
DOIs
Publication statusPublished - 2012
Event11th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2012 - Kristiansand, Norway
Duration: 3 Sep 20126 Sep 2012
Conference number: 11

Publication series

NameLecture Notes in Computer Science
PublisherSpringer
Number7443
Volume7443
ISSN (Print)1611-3349

Conference

Conference11th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2012
Abbreviated titleEGOV
CountryNorway
CityKristiansand
Period3/09/126/09/12

Keywords

  • IR-83761
  • METIS-290148

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