On the Interaction of Source and Channel Choice in the Government-to-Business Context

Yvon van den Boer; Lidwien van de Wijngaert; Willem Pieterson; Rex Arendsen

doi:10.1007/978-3-642-33489-4_3

On the Interaction of Source and Channel Choice in the Government-to-Business Context

Yvon van den Boer, Lidwien van de Wijngaert, Willem Pieterson, Rex Arendsen

Faculty of Behavioural, Management and Social Sciences

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic › peer-review

8 Citations (Scopus)

4 Downloads (Pure)

Abstract

Communication processes between governments and businesses are increasingly networked. This paper increases our understanding of the information seeking behavior of businesses in the Government-to-Business domain. We conducted a quantitative study among Small and Medium-sized Enterprises in the Netherlands to discover source-channel interaction. The results provided several interactions regarding nature of relationships with sources, channel and source choice. This proves that it is important to consider source and channel choice together to gain an important insight regarding information seeking behavior of businesses. Today’s networked environment implies that besides having direct contact with governments, businesses make use of other sources to get governmental information. In addition, they use various channels to contact these sources, suitable to the type of relationships. This is vital information for governments, because it helps to optimize their service delivery strategy towards businesses.

Original language	English
Title of host publication	Electronic Government
Subtitle of host publication	11th IFIP WG 8.5 International Conference, EGOV 2012, Kristiansand, Norway, September 3-6, 2012, Proceedings
Editors	Hans J. Scholl, Marijn Janssen, Maria A. Wimmer, Carl Erik Moe, Leif Skiftenes Flak
Place of Publication	Berlin, Heidelberg
Publisher	Springer
Pages	27-39
ISBN (Electronic)	978-3-642-33489-4
ISBN (Print)	978-3-642-33488-7
DOIs	https://doi.org/10.1007/978-3-642-33489-4_3
Publication status	Published - 2012
Event	11th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2012 - Kristiansand, Norway Duration: 3 Sept 2012 → 6 Sept 2012 Conference number: 11

Publication series

Name	Lecture Notes in Computer Science
Publisher	Springer
Volume	7443
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	11th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2012
Abbreviated title	EGOV
Country/Territory	Norway
City	Kristiansand
Period	3/09/12 → 6/09/12

Keywords

n/a OA procedure

Access to Document

10.1007/978-3-642-33489-4_3

Nominated for most outstanding paper award in category most innovative research contribution or case study
van den Boer, Y. (Recipient), van de Wijngaert, L. (Recipient), Pieterson, W. J. (Recipient) & Arendsen, R. (Recipient), 3 Sept 2012
Prize: Honorary award

Cite this

van den Boer, Y., van de Wijngaert, L., Pieterson, W., & Arendsen, R. (2012). On the Interaction of Source and Channel Choice in the Government-to-Business Context. In H. J. Scholl, M. Janssen, M. A. Wimmer, C. E. Moe, & L. S. Flak (Eds.), Electronic Government: 11th IFIP WG 8.5 International Conference, EGOV 2012, Kristiansand, Norway, September 3-6, 2012, Proceedings (pp. 27-39). (Lecture Notes in Computer Science; Vol. 7443). Springer. https://doi.org/10.1007/978-3-642-33489-4_3

van den Boer, Yvon ; van de Wijngaert, Lidwien ; Pieterson, Willem et al. / On the Interaction of Source and Channel Choice in the Government-to-Business Context. Electronic Government: 11th IFIP WG 8.5 International Conference, EGOV 2012, Kristiansand, Norway, September 3-6, 2012, Proceedings. editor / Hans J. Scholl ; Marijn Janssen ; Maria A. Wimmer ; Carl Erik Moe ; Leif Skiftenes Flak. Berlin, Heidelberg : Springer, 2012. pp. 27-39 (Lecture Notes in Computer Science).

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abstract = "Communication processes between governments and businesses are increasingly networked. This paper increases our understanding of the information seeking behavior of businesses in the Government-to-Business domain. We conducted a quantitative study among Small and Medium-sized Enterprises in the Netherlands to discover source-channel interaction. The results provided several interactions regarding nature of relationships with sources, channel and source choice. This proves that it is important to consider source and channel choice together to gain an important insight regarding information seeking behavior of businesses. Today{\textquoteright}s networked environment implies that besides having direct contact with governments, businesses make use of other sources to get governmental information. In addition, they use various channels to contact these sources, suitable to the type of relationships. This is vital information for governments, because it helps to optimize their service delivery strategy towards businesses.",

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van den Boer, Y, van de Wijngaert, L, Pieterson, W & Arendsen, R 2012, On the Interaction of Source and Channel Choice in the Government-to-Business Context. in HJ Scholl, M Janssen, MA Wimmer, CE Moe & LS Flak (eds), Electronic Government: 11th IFIP WG 8.5 International Conference, EGOV 2012, Kristiansand, Norway, September 3-6, 2012, Proceedings. Lecture Notes in Computer Science, vol. 7443, Springer, Berlin, Heidelberg, pp. 27-39, 11th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2012, Kristiansand, Norway, 3/09/12. https://doi.org/10.1007/978-3-642-33489-4_3

On the Interaction of Source and Channel Choice in the Government-to-Business Context. / van den Boer, Yvon; van de Wijngaert, Lidwien; Pieterson, Willem et al.
Electronic Government: 11th IFIP WG 8.5 International Conference, EGOV 2012, Kristiansand, Norway, September 3-6, 2012, Proceedings. ed. / Hans J. Scholl; Marijn Janssen; Maria A. Wimmer; Carl Erik Moe; Leif Skiftenes Flak. Berlin, Heidelberg: Springer, 2012. p. 27-39 (Lecture Notes in Computer Science; Vol. 7443).

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic › peer-review

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T1 - On the Interaction of Source and Channel Choice in the Government-to-Business Context

AU - van den Boer, Yvon

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AU - Pieterson, Willem

AU - Arendsen, Rex

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N2 - Communication processes between governments and businesses are increasingly networked. This paper increases our understanding of the information seeking behavior of businesses in the Government-to-Business domain. We conducted a quantitative study among Small and Medium-sized Enterprises in the Netherlands to discover source-channel interaction. The results provided several interactions regarding nature of relationships with sources, channel and source choice. This proves that it is important to consider source and channel choice together to gain an important insight regarding information seeking behavior of businesses. Today’s networked environment implies that besides having direct contact with governments, businesses make use of other sources to get governmental information. In addition, they use various channels to contact these sources, suitable to the type of relationships. This is vital information for governments, because it helps to optimize their service delivery strategy towards businesses.

AB - Communication processes between governments and businesses are increasingly networked. This paper increases our understanding of the information seeking behavior of businesses in the Government-to-Business domain. We conducted a quantitative study among Small and Medium-sized Enterprises in the Netherlands to discover source-channel interaction. The results provided several interactions regarding nature of relationships with sources, channel and source choice. This proves that it is important to consider source and channel choice together to gain an important insight regarding information seeking behavior of businesses. Today’s networked environment implies that besides having direct contact with governments, businesses make use of other sources to get governmental information. In addition, they use various channels to contact these sources, suitable to the type of relationships. This is vital information for governments, because it helps to optimize their service delivery strategy towards businesses.

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van den Boer Y, van de Wijngaert L, Pieterson W, Arendsen R. On the Interaction of Source and Channel Choice in the Government-to-Business Context. In Scholl HJ, Janssen M, Wimmer MA, Moe CE, Flak LS, editors, Electronic Government: 11th IFIP WG 8.5 International Conference, EGOV 2012, Kristiansand, Norway, September 3-6, 2012, Proceedings. Berlin, Heidelberg: Springer. 2012. p. 27-39. (Lecture Notes in Computer Science). doi: 10.1007/978-3-642-33489-4_3

On the Interaction of Source and Channel Choice in the Government-to-Business Context

Abstract

Publication series

Conference

Keywords

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Prizes

Nominated for most outstanding paper award in category most innovative research contribution or case study

Cite this