On the origin of intermediary e-government services

R. Arendsen; M.J. ter Hedde

doi:10.1007/978-3-642-03516-6_23

On the origin of intermediary e-government services

R. Arendsen, M.J. ter Hedde

Faculty of Behavioural, Management and Social Sciences

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

7 Citations (Scopus)

10 Downloads (Pure)

Abstract

The majority of SME’s tends to outsource administrative tasks, including their direct relationships with the (electronic) government. Commercial intermediary service providers therefore have to be part of governmental multi channel e-service delivery strategies. This research paper explores the origin, added value and future position of these intermediary organisations with respect to the delivery of e-government services to businesses. Results indicate that (re-)intermediation is more likely to occur within this context than disintermediation is. SME’s do not want to be captured within a non-profitable electronic hierarchical relationship with a governmental organisation. The empirical study on the impact of the legal obligation of the use of e-tax services illustrates that SME’s instead prefer the ‘save haven’ of a commercial relationship with an intermediary service provider. Thus creating and fuelling a new market of intermediary e-government services.

Original language	English
Title of host publication	Electronic Government: 8th International Conference, EGOV 2009, Linz, Austria, August 31 - September 3, 2009
Editors	Maria A. Wimmer, Hans J. Scholl, Marijn Janssen, Roland Traunmüller
Place of Publication	Berlin, Germany
Publisher	Springer
Pages	270-281
ISBN (Print)	978-3-642-03515-9
DOIs	https://doi.org/10.1007/978-3-642-03516-6_23
Publication status	Published - 30 Aug 2009
Event	8th International Conference on Electronic Government, EGOV 2009 - Linz, Austria Duration: 31 Aug 2009 → 3 Sept 2009 Conference number: 8

Publication series

Name	Lecture notes in computer science
Publisher	Springer
Volume	5693
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	8th International Conference on Electronic Government, EGOV 2009
Abbreviated title	EGOV
Country/Territory	Austria
City	Linz
Period	31/08/09 → 3/09/09

Keywords

METIS-260285
IR-94545

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1007/978-3-642-03516-6_23

Cite this

Arendsen, R., & ter Hedde, M. J. (2009). On the origin of intermediary e-government services. In M. A. Wimmer, H. J. Scholl, M. Janssen, & R. Traunmüller (Eds.), Electronic Government: 8th International Conference, EGOV 2009, Linz, Austria, August 31 - September 3, 2009 (pp. 270-281). (Lecture notes in computer science; Vol. 5693). Springer. https://doi.org/10.1007/978-3-642-03516-6_23

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title = "On the origin of intermediary e-government services",

abstract = "The majority of SME{\textquoteright}s tends to outsource administrative tasks, including their direct relationships with the (electronic) government. Commercial intermediary service providers therefore have to be part of governmental multi channel e-service delivery strategies. This research paper explores the origin, added value and future position of these intermediary organisations with respect to the delivery of e-government services to businesses. Results indicate that (re-)intermediation is more likely to occur within this context than disintermediation is. SME{\textquoteright}s do not want to be captured within a non-profitable electronic hierarchical relationship with a governmental organisation. The empirical study on the impact of the legal obligation of the use of e-tax services illustrates that SME{\textquoteright}s instead prefer the {\textquoteleft}save haven{\textquoteright} of a commercial relationship with an intermediary service provider. Thus creating and fuelling a new market of intermediary e-government services.",

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Arendsen, R & ter Hedde, MJ 2009, On the origin of intermediary e-government services. in MA Wimmer, HJ Scholl, M Janssen & R Traunmüller (eds), Electronic Government: 8th International Conference, EGOV 2009, Linz, Austria, August 31 - September 3, 2009. Lecture notes in computer science, vol. 5693, Springer, Berlin, Germany, pp. 270-281, 8th International Conference on Electronic Government, EGOV 2009, Linz, Austria, 31/08/09. https://doi.org/10.1007/978-3-642-03516-6_23

On the origin of intermediary e-government services. / Arendsen, R.; ter Hedde, M.J.
Electronic Government: 8th International Conference, EGOV 2009, Linz, Austria, August 31 - September 3, 2009. ed. / Maria A. Wimmer; Hans J. Scholl; Marijn Janssen; Roland Traunmüller. Berlin, Germany: Springer, 2009. p. 270-281 (Lecture notes in computer science; Vol. 5693).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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T1 - On the origin of intermediary e-government services

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AU - ter Hedde, M.J.

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N2 - The majority of SME’s tends to outsource administrative tasks, including their direct relationships with the (electronic) government. Commercial intermediary service providers therefore have to be part of governmental multi channel e-service delivery strategies. This research paper explores the origin, added value and future position of these intermediary organisations with respect to the delivery of e-government services to businesses. Results indicate that (re-)intermediation is more likely to occur within this context than disintermediation is. SME’s do not want to be captured within a non-profitable electronic hierarchical relationship with a governmental organisation. The empirical study on the impact of the legal obligation of the use of e-tax services illustrates that SME’s instead prefer the ‘save haven’ of a commercial relationship with an intermediary service provider. Thus creating and fuelling a new market of intermediary e-government services.

AB - The majority of SME’s tends to outsource administrative tasks, including their direct relationships with the (electronic) government. Commercial intermediary service providers therefore have to be part of governmental multi channel e-service delivery strategies. This research paper explores the origin, added value and future position of these intermediary organisations with respect to the delivery of e-government services to businesses. Results indicate that (re-)intermediation is more likely to occur within this context than disintermediation is. SME’s do not want to be captured within a non-profitable electronic hierarchical relationship with a governmental organisation. The empirical study on the impact of the legal obligation of the use of e-tax services illustrates that SME’s instead prefer the ‘save haven’ of a commercial relationship with an intermediary service provider. Thus creating and fuelling a new market of intermediary e-government services.

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BT - Electronic Government: 8th International Conference, EGOV 2009, Linz, Austria, August 31 - September 3, 2009

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A2 - Scholl, Hans J.

A2 - Janssen, Marijn

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Y2 - 31 August 2009 through 3 September 2009

ER -

On the origin of intermediary e-government services

Abstract

Publication series

Conference

Keywords

UN SDGs

Access to Document

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Cite this