On the passage of time: Temporal differences in video-mediated and face-to-face interaction

Rick van der Kleij*, Roos Paashuis, Jan Maarten Schraagen

*Corresponding author for this work

Research output: Contribution to journalArticleAcademicpeer-review

20 Citations (Scopus)

Abstract

This paper examines team work over time in video-mediated non-collocated and traditional face-to-face same-room teams. In a longitudinal between-groups design, 22 three-person teams were tested in 4 1-h test sessions at 2-week intervals. A paper-folding task was designed for the experiment that had the potential to induce differences in team work under different communication environments. Results showed that near the end of the experiment, initial differences between groups on cooperative task performance in favour of the face-to-face teams had disappeared. These findings are explained in terms of a technological adaptation effect, which occurs when people learn how to use the technological tools available despite technological limitations. No differences were found between groups on cohesion and satisfaction. Likewise, cohesion did not increase over time as participants gained experience. In comparison, satisfaction did increase over time for both groups as teams gained experience with fellow team members and the task at hand. In contrast to what was expected, mental effort was higher for face-to-face teams than for video-mediated teams. Furthermore, initial differences between groups on mental effort did not disappear as participants gained experience. This paper concludes with a discussion of the results in terms of their implications for natural work teams, the design of video-communication technologies and suggestions for future research.

Original languageEnglish
Pages (from-to)521-542
Number of pages22
JournalInternational Journal of Human Computer Studies
Volume62
Issue number4
DOIs
Publication statusPublished - 1 Apr 2005
Externally publishedYes

Keywords

  • Group development
  • Longitudinal design
  • Team work
  • Technological adaptation
  • Telecommunication
  • Temporal differences
  • Video-mediated communication

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