TY - JOUR
T1 - On the receptivity of employees to just-in-time self-tracking and eCoaching for stress management
T2 - a mixed-methods approach
AU - Lentferink, Aniek
AU - Noordzij, Matthijs L.
AU - Burgler, Anouk
AU - Klaassen, Randy
AU - Derks, Youri
AU - Oldenhuis, Hilbrand
AU - Velthuijsen, Hugo
AU - Gemert-Pijnen, Lisette van
N1 - Taylor & Francis deal
PY - 2022/7
Y1 - 2022/7
N2 - Smartphones are powerful tools for reaching the user when it is most needed, i.e. Just-In-Time (JIT). In the context of stress management in professionals, self-tracking can create awareness about stress and eCoaching can provide personalised JIT coping suggestions. Employees should also be receptive to take in or act upon the JIT-messages. Therefore, this study aims to explore what factors (emotional state, events or conditions, and content of the message) affect the employees’ receptivity to JIT-messages. 17 participants were invited to use a prototype of the Resilience Navigator app for two weeks. The mixed-methods approach consisted of mixed effects models analysis on data collected via the app (receptivity and the factors of interest) and qualitative analysis on semi-structured interview data collected after the study period. The overall finding was that the participants’ receptivity in the context of stress management often mismatches with the most relevant moments for JIT-messages. For example, emotions with a negative valence seemed to influence the receptivity towards JIT-messages negatively, although the perceived relevance was high. As technology can pinpoint the most receptive and relevant moment for sending JIT-messages, we advocate to further study this topic with more robust quantitative data.
AB - Smartphones are powerful tools for reaching the user when it is most needed, i.e. Just-In-Time (JIT). In the context of stress management in professionals, self-tracking can create awareness about stress and eCoaching can provide personalised JIT coping suggestions. Employees should also be receptive to take in or act upon the JIT-messages. Therefore, this study aims to explore what factors (emotional state, events or conditions, and content of the message) affect the employees’ receptivity to JIT-messages. 17 participants were invited to use a prototype of the Resilience Navigator app for two weeks. The mixed-methods approach consisted of mixed effects models analysis on data collected via the app (receptivity and the factors of interest) and qualitative analysis on semi-structured interview data collected after the study period. The overall finding was that the participants’ receptivity in the context of stress management often mismatches with the most relevant moments for JIT-messages. For example, emotions with a negative valence seemed to influence the receptivity towards JIT-messages negatively, although the perceived relevance was high. As technology can pinpoint the most receptive and relevant moment for sending JIT-messages, we advocate to further study this topic with more robust quantitative data.
KW - UT-Hybrid-D
KW - convergent mixed-methods design
KW - eCoaching
KW - receptivity
KW - Just-in-time adaptive interventions
KW - self-tracking
KW - stress management
UR - http://www.scopus.com/inward/record.url?scp=85100631109&partnerID=8YFLogxK
U2 - 10.1080/0144929X.2021.1876764
DO - 10.1080/0144929X.2021.1876764
M3 - Article
SN - 0144-929X
VL - 41
SP - 1398
EP - 1424
JO - Behaviour & information technology
JF - Behaviour & information technology
IS - 7
ER -