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Ontological Foundations for Trust Dynamics: The Case of Central Bank Digital Currency Ecosystems

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Abstract

In recent years, disruptive technologies have advanced at a rapid pace. These new developments have the power to accelerate the production and delivery, improve the quality, and reduce the costs of goods and services, as well as to contribute to individual and collective well-being. However, their adoption relies largely on user trust. And trust, due to its dynamic nature, is fragile. Therefore, just as important as to build trust is to maintain it. To build sustainable trust it is fundamental to understand the composition of trust relations and what factors can influence them. To address this issue, in this paper, we provide ontological foundations for trust dynamics. We extend our previous work, the Reference Ontology of Trust (ROT), to clarify and provide a deeper account of some building blocks of trust as well as the many factors that can influence trust relations. We illustrate the working of ROT by applying it to a real case study concerning citizens’ trust in central bank digital currency ecosystems, which has been conducted in close collaboration with a national central bank.
Original languageEnglish
Title of host publicationResearch Challenges in Information Science
Subtitle of host publication16th International Conference, RCIS 2022, Barcelona, Spain, May 17-20, 2022, Proceedings
EditorsRenata S. S. Guizzardi, Jolita Ralyté, Xavier Franch
PublisherSpringer
Pages354-371
Number of pages18
Volume446
ISBN (Electronic)978-3-031-05760-1
ISBN (Print)978-3-031-05759-5
DOIs
Publication statusPublished - 2022
Event16th International Conference on Research Challenges in Information Science, RCIS 2022 - Barcelona, Spain
Duration: 17 May 202220 May 2022
Conference number: 16

Publication series

NameLecture Notes in Business Information Processing
PublisherSpringer
Volume446
ISSN (Print)1865-1348
ISSN (Electronic)1865-1356

Conference

Conference16th International Conference on Research Challenges in Information Science, RCIS 2022
Abbreviated titleRCIS 2022
Country/TerritorySpain
CityBarcelona
Period17/05/2220/05/22

Keywords

  • Trust dynamics
  • UFO
  • OntoUML
  • Central bank digital currency
  • 2023 OA procedure

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