Operational knowledge management: identification of knowledge objects, operation methods, and goals and means for the support function

Research output: Contribution to journalArticleAcademicpeer-review

17 Citations (Scopus)

Abstract

Though much has been written about knowledge management, this field has not been described extensively from an operational management perspective. Consequently, knowledge management seems difficult to implement at the operational levels of the organisations. To solve this problem, the abstract notion of knowledge is translated in operational knowledge objects. These objects are the input and output of two operation methods: (1) transformation or learning; and (2) knowledge logistics. The article describes several activities of these operation methods, and gives a classification of operational goals and means for the operations support function. The author concludes with mentioning challenges for the field of operational knowledge management
Original languageEnglish
Pages (from-to)194-203
Number of pages10
JournalJournal of the Operational Research Society
Volume54
DOIs
Publication statusPublished - 2003

Keywords

  • Knowledge management
  • Information systems
  • Organisation studies

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