Patient Journey Value Mapping: Illustrating values and experiences along the patient journey to support eHealth design

Michael Bui, Kira Oberschmidt, Christiane Grünloh

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This paper introduces patient journey value mapping – an approach to capture experiences, emotions and values implicated in patients’ care delivery. As patients’ values (i.e., what’s important to them in their lives) may change along their patient journeys, our approach aims to support designers to respond to patients’ changing needs in the (re)design of eHealth, by mapping patients’ values and their prioritisations over time. To substantiate the creation of the map, we propose two preceding data collection phases comprising complementary empirical methods. First, important care-related events and associated values are collected retrospectively through interviews, and in-situ through diary studies. Subsequently, the data are analysed to develop materials to elicit values and value tensions through deepening discussions in an interactive workshop based on which the maps are finalised. The approach is illustrated through discussions and reflections on its application in a case study investigating patient values in eHealth for rehabilitation care.
Original languageEnglish
Title of host publicationMuC '23: Proceedings of Mensch und Computer 2023
EditorsMarkus Stolze, Frieder Loch, Matthias Baldauf, Florian Alt, Christina Schneegass, Thomas Kosch, Teresa Hirzle, Shadan Sadeghian, Fiona Draxler, Kenan Bektas, Katrin Lohan, Pascal Knierim
Place of PublicationNew York, NY, USA
PublisherAssociation for Computing Machinery
Number of pages18
ISBN (Electronic)979-8-4007-0771-1
Publication statusPublished - 3 Sept 2023
EventMensch und Computer, MuC 2023 - Zürichsee, Switzerland
Duration: 3 Sept 20236 Sept 2023


ConferenceMensch und Computer, MuC 2023
Abbreviated titleMuC 2023
Internet address


  • patient journey map
  • value sensitive design
  • design method
  • user experience design


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