Performance management and cost effectiveness of public services: empirical evidence from Dutch municipalities

Hans de Groot, B.L. van Hulst

Research output: Contribution to conferencePaperAcademicpeer-review

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Abstract

The performance of public organizations is one of the key topics in public administration research. Cost-effectiveness as a dimension of performance has hardly been studied in this literature, however. Many governments currently are cutting budgets on an unprecedented scale after the world-wide financial and economic crisis. Reducing budgets and at the same time safeguarding the level of essential public services as much as possible, requires thorough knowledge of cost effectiveness and its determinants. This paper tries to fill this gap. First, by introducing econometric methods to measure cost effectiveness, usually not considered in public administration research. Second, by relating cost effectiveness to variables proxing performance management practices.The model has been empirically estimated using data of around 75 Dutch municipalities on output, client satisfaction, cost and organizational structure in 2008 and 2009. The data relate to the subsector of administrative local services that providespassports, driving licenses and other legal documents. The dataset is created in the context of a recently developed research program on evidence-based public management in Dutch local government.
Original languageEnglish
Number of pages11
Publication statusPublished - 7 Sep 2011
Event33rd EGPA Annual Conference 2011 - Bucharest, Romania
Duration: 7 Sep 201110 Sep 2011
Conference number: 33

Conference

Conference33rd EGPA Annual Conference 2011
Abbreviated titleEGPA Annual Conference
CountryRomania
CityBucharest
Period7/09/1110/09/11

Fingerprint

Performance management
Cost-effectiveness
Management effectiveness
Empirical evidence
Municipalities
Public services
Public Administration
Client satisfaction
Financial crisis
Econometric methods
Economic crisis
Evidence-based
Government
Management practices
Local government
Research program
Public organizations
Public management
License
Organizational structure

Keywords

  • IR-82526
  • METIS-290306

Cite this

de Groot, H., & van Hulst, B. L. (2011). Performance management and cost effectiveness of public services: empirical evidence from Dutch municipalities. Paper presented at 33rd EGPA Annual Conference 2011, Bucharest, Romania.
de Groot, Hans ; van Hulst, B.L. / Performance management and cost effectiveness of public services : empirical evidence from Dutch municipalities. Paper presented at 33rd EGPA Annual Conference 2011, Bucharest, Romania.11 p.
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de Groot, H & van Hulst, BL 2011, 'Performance management and cost effectiveness of public services: empirical evidence from Dutch municipalities' Paper presented at 33rd EGPA Annual Conference 2011, Bucharest, Romania, 7/09/11 - 10/09/11, .

Performance management and cost effectiveness of public services : empirical evidence from Dutch municipalities. / de Groot, Hans; van Hulst, B.L.

2011. Paper presented at 33rd EGPA Annual Conference 2011, Bucharest, Romania.

Research output: Contribution to conferencePaperAcademicpeer-review

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T1 - Performance management and cost effectiveness of public services

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AU - de Groot, Hans

AU - van Hulst, B.L.

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AB - The performance of public organizations is one of the key topics in public administration research. Cost-effectiveness as a dimension of performance has hardly been studied in this literature, however. Many governments currently are cutting budgets on an unprecedented scale after the world-wide financial and economic crisis. Reducing budgets and at the same time safeguarding the level of essential public services as much as possible, requires thorough knowledge of cost effectiveness and its determinants. This paper tries to fill this gap. First, by introducing econometric methods to measure cost effectiveness, usually not considered in public administration research. Second, by relating cost effectiveness to variables proxing performance management practices.The model has been empirically estimated using data of around 75 Dutch municipalities on output, client satisfaction, cost and organizational structure in 2008 and 2009. The data relate to the subsector of administrative local services that providespassports, driving licenses and other legal documents. The dataset is created in the context of a recently developed research program on evidence-based public management in Dutch local government.

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de Groot H, van Hulst BL. Performance management and cost effectiveness of public services: empirical evidence from Dutch municipalities. 2011. Paper presented at 33rd EGPA Annual Conference 2011, Bucharest, Romania.