Personalized Service Creation by Non-technical Users in the Homecare Domain

One of the conditions for the successful introduction of ICT-based homecare services is to allow non-technical persons such as home nurses to personalize these services. We refer to this process of homecare service personalization as service tailoring. Service tailoring can be done by configuring and composing previously developed and deployed service building blocks. In this paper, we describe an approach that employs predefined information of care-receivers, called user profile, to hide most of the technical details from care-givers who do the service tailoring. First, we define the information to be included in a user profile and patterns that represent composition structures corresponding to common homecare tasks experienced in homecare. Then, we define how the service tailoring process can exploit information contained in the predefined user profiles. After that, we illustrate the approach with a tailoring scenario.