Organizations are interested in actively using knowledge / past experiences to improve their business processes. In this paper, we address some of the major issues in obtaining this goal. We discuss the importance of codifying and representing knowledge in computerized information systems, the distribution of knowledge to knowledge workers, and the interaction between knowledge workers via computer systems for knowledge management. We signal the pitfalls and potentials involved in these issues for knowledge management.
|Number of pages||8|
|Journal||International journal of knowledge, culture and change management|
|Publication status||Published - 2005|