Pluggable SaaS Integration: Quality Characteristics for Cloud Based Application Services

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

3 Citations (Scopus)

Abstract

Cloud services have recently gained popularity and play an increasing role in enterprise architectures. Organizations adopting cloud services expect not only improvements in flexibility and scalability, but also a means of outsourcing IT tasks. In contrast to custom or packaged applications, software as a service offerings help to reduce the technical expertise required to provide the necessary IT resources. Software quality models help organizations to assess the state of their application systems and have been subject to research for a couple of decades. However, the stakeholder of the existing quality models is mainly concerned with the internal structure of software components. With the shift towards cloud based service offerings, a different conception of quality arises. Current quality models consider resource owner and provider as a single entity. Thus, most of the quality characteristics covered in the models reflect the internal view of a software service. To address the deficiency, this paper puts forward a new quality characteristic that reflects the priorities of the service user as a distinct party, implying six different phases of service consumption. We introduce the notion of pluggability to illustrate the aspired user experience of a service and propose a preliminary measurement instrument.
Original languageEnglish
Title of host publication2015 International Conference on Enterprise Systems (ES)
Place of PublicationBasel
PublisherIEEE
Pages147-152
DOIs
Publication statusPublished - 14 Oct 2015
Event17th International Conference on Enterprise Information Systems, ICEIS 2015 - Barcelona, Spain
Duration: 27 Apr 201530 Apr 2015
Conference number: 17

Publication series

Name
PublisherIEEE

Conference

Conference17th International Conference on Enterprise Information Systems, ICEIS 2015
Abbreviated titleICEIS
CountrySpain
CityBarcelona
Period27/04/1530/04/15

Keywords

  • METIS-316492
  • IR-100265

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  • Cite this

    Aulkemeier, F., Iacob, M. E., & van Hillegersberg, J. (2015). Pluggable SaaS Integration: Quality Characteristics for Cloud Based Application Services. In 2015 International Conference on Enterprise Systems (ES) (pp. 147-152). Basel: IEEE. https://doi.org/10.1109/ES.2015.20