Predicting overall customer satisfaction: Big data evidence from hotel online textual reviews

Yabing Zhao, Xun Xu, Mingshu Wang

Research output: Contribution to journalArticle

LanguageEnglish
Pages111-121
JournalInternational journal of hospitality management
Volume76
DOIs
StatePublished - 1 Jan 2019
Externally publishedYes

Cite this

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title = "Predicting overall customer satisfaction: Big data evidence from hotel online textual reviews",
author = "Yabing Zhao and Xun Xu and Mingshu Wang",
year = "2019",
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volume = "76",
pages = "111--121",
journal = "International journal of hospitality management",
issn = "0278-4319",
publisher = "Elsevier Limited",

}

Predicting overall customer satisfaction: Big data evidence from hotel online textual reviews. / Zhao, Yabing; Xu, Xun; Wang, Mingshu.

In: International journal of hospitality management, Vol. 76, 01.01.2019, p. 111-121.

Research output: Contribution to journalArticle

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AU - Xu,Xun

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