Predictors of organizational performance in small and medium-sized professional service firms

Ursula Glunk, Celeste P.M. Wilderom

Research output: Contribution to journalArticleAcademicpeer-review

4 Citations (Scopus)

Abstract

The paper sets out our theoretical and empirical approach to delineating predictors of stakeholder performance in medium-sized computer service firms. It combines a resource-based approach with recent insights from the literature on small and medium-sized firms, professional service, and computer-service firms. Top managerial capital (in terms of inspiration, competence, and communication) and organisational capital (in terms of external, professional, and employee orientation as well as networking, financial management, and market focus) are assumed to be major predictors of organisational performance.
Original languageEnglish
Pages (from-to)23-36
JournalInternational journal of technology management
Volume16
Issue number1-3
DOIs
Publication statusPublished - 1998
Externally publishedYes

Keywords

  • Performance predictors
  • Organisational performance
  • Computer service firms
  • Stakeholder approach
  • Professional service firms
  • Small and medium-sized firms
  • Resource-based approach

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