Procedural and declarative information in user instructions: what we do and don't about these information types.

Joyce Karreman, Nicole Ummelen, M.F. Steehouder

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademic

11 Citations (Scopus)
224 Downloads (Pure)

Abstract

The use and the effects of different information types in user instructions are not completely clear. Research showed that procedural information (information about the actions) is the most important information type during use. Research results about the effects of declarative information (explanatory information) are not conclusive. It is known that users are interested in declarative information, but it is not known in which situations they read this information and in which situations this information affects task performance. Furthermore, it is not clear which different types of declarative information have to be distinguished. In this paper, we describe what is known about different information types in user instructions and what is not yet known. On the basis of our analysis, we propose follow-up experiments and we recommend practitioners to consider the possible advantages and disadvantages of including declarative information in instructions for use.
Original languageUndefined
Title of host publication2005 IEEE International Communication Conference Proceedings
Place of PublicationLimerick, Ierland
PublisherIEEE
Pages328-333
ISBN (Print)0-7803-9027-X
DOIs
Publication statusPublished - 10 Jul 2005
EventIEEE International Professional Communication Conference, IPCC 2005 - Limerick, Ireland
Duration: 10 Jul 200513 Jul 2005

Publication series

Name
PublisherIEEE

Conference

ConferenceIEEE International Professional Communication Conference, IPCC 2005
Abbreviated titleIPCC
CountryIreland
CityLimerick
Period10/07/0513/07/05

Keywords

  • IR-55043
  • METIS-230017

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