Procedural and declarative information in user instructions: what we do and don't about these information types.

Joyce Karreman, Nicole Ummelen, M.F. Steehouder

  • 8 Citations

Abstract

The use and the effects of different information types in user instructions are not completely clear. Research showed that procedural information (information about the actions) is the most important information type during use. Research results about the effects of declarative information (explanatory information) are not conclusive. It is known that users are interested in declarative information, but it is not known in which situations they read this information and in which situations this information affects task performance. Furthermore, it is not clear which different types of declarative information have to be distinguished. In this paper, we describe what is known about different information types in user instructions and what is not yet known. On the basis of our analysis, we propose follow-up experiments and we recommend practitioners to consider the possible advantages and disadvantages of including declarative information in instructions for use.
Original languageUndefined
Title of host publication2005 IEEE International Communication Conference Proceedings
Place of PublicationLimerick, Ierland
PublisherIEEE
Pages328-333
ISBN (Print)0-7803-9027-X
DOIs
StatePublished - 10 Jul 2005
EventIEEE International Professional Communication Conference, IPCC 2005 - Limerick, Ireland

Publication series

Name
PublisherIEEE

Conference

ConferenceIEEE International Professional Communication Conference, IPCC 2005
Abbreviated titleIPCC
CountryIreland
CityLimerick
Period10/07/0513/07/05

Fingerprint

Experiment

Keywords

  • IR-55043
  • METIS-230017

Cite this

Karreman, J., Ummelen, N., & Steehouder, M. F. (2005). Procedural and declarative information in user instructions: what we do and don't about these information types. In 2005 IEEE International Communication Conference Proceedings (pp. 328-333). Limerick, Ierland: IEEE. DOI: 10.1109/IPCC.2005.1494193

Karreman, Joyce; Ummelen, Nicole; Steehouder, M.F. / Procedural and declarative information in user instructions: what we do and don't about these information types.

2005 IEEE International Communication Conference Proceedings. Limerick, Ierland : IEEE, 2005. p. 328-333.

Research output: ScientificConference contribution

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Karreman, J, Ummelen, N & Steehouder, MF 2005, Procedural and declarative information in user instructions: what we do and don't about these information types. in 2005 IEEE International Communication Conference Proceedings. IEEE, Limerick, Ierland, pp. 328-333, IEEE International Professional Communication Conference, IPCC 2005, Limerick, Ireland, 10-13 July. DOI: 10.1109/IPCC.2005.1494193

Procedural and declarative information in user instructions: what we do and don't about these information types. / Karreman, Joyce; Ummelen, Nicole; Steehouder, M.F.

2005 IEEE International Communication Conference Proceedings. Limerick, Ierland : IEEE, 2005. p. 328-333.

Research output: ScientificConference contribution

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AB - The use and the effects of different information types in user instructions are not completely clear. Research showed that procedural information (information about the actions) is the most important information type during use. Research results about the effects of declarative information (explanatory information) are not conclusive. It is known that users are interested in declarative information, but it is not known in which situations they read this information and in which situations this information affects task performance. Furthermore, it is not clear which different types of declarative information have to be distinguished. In this paper, we describe what is known about different information types in user instructions and what is not yet known. On the basis of our analysis, we propose follow-up experiments and we recommend practitioners to consider the possible advantages and disadvantages of including declarative information in instructions for use.

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Karreman J, Ummelen N, Steehouder MF. Procedural and declarative information in user instructions: what we do and don't about these information types. In 2005 IEEE International Communication Conference Proceedings. Limerick, Ierland: IEEE. 2005. p. 328-333. Available from, DOI: 10.1109/IPCC.2005.1494193