Abstract
The need for continuous improvement of business process drives the adoption of analytics tools and techniques that provide insight into business. One of the techniques that can explore an entity’s business process is Process mining. Process mining approach consists of numerous alternatives depending on their tools, types and perspectives. To better describe the topic of process mining and what benefits it has to offer, we provide an overview of one of the prominent dimensions of process mining: process enhancement. In this paper, we provide an overview of practices in process enhancement within 43 relevant articles. We highlight the trends of the tools, techniques, and perspectives that are used in the studies. We also describe the application of process enhancement in various industry. Our concluding findings emphasise the importance of considering objectives and constraint of the enhancement process in the selection of process enhancement approach.
| Original language | English |
|---|---|
| Pages (from-to) | 65-72 |
| Number of pages | 8 |
| Journal | CEUR workshop proceedings |
| Volume | 2270 |
| Publication status | Published - 15 Dec 2018 |
| Event | 8th International Symposium on Data-driven Process Discovery and Analysis 2018 - Seville, Spain Duration: 13 Dec 2018 → 14 Dec 2018 Conference number: 8 http://simpda2018.di.unimi.it/ |
Keywords
- Process Enhancement
- Process Mining
- Process Model Extension
- Process Model Repair