Process performance for control of project goals in construction

T. Haponava

    Research output: ThesisPhD Thesis - Research UT, graduation UT


    The construction industry is project-based, dynamic in nature and involves many participants with different interests. The concept of project performance is not yet clearly defined in the construction industry. However, it has different meanings for different stakeholders but the overall objective for all of them is the same: they all want the project to succeed. Traditionally performance in construction is measured based on what is so called the iron-triangle - time, cost and quality. In recent years indicators have been developed to include the measurements of other aspects of project performance. A major shortcoming of these however is that the existing performance indicators are static in nature and are used to measure the performance after the work or the project is complete. Hence, they reflect a statement of the post-event without any opportunity to change the process while it is in progress. Many of the indicators are also focused on the product and not on the process. There are few existing indicators that can be used to inform stakeholders of how well their process is going during the various stages. This main shortcoming of existing performance indicators creates a background for this research. This research aims at developing a set of generic key performance indicators that can be used for measuring process performance. The intention is not only to compare actual performance with target performance, but to use the indicators to inform the management for the need for control and therefore prevent the potential problems that might occur in the future. Until now there was no answer found to the main research question of this project: how the performance of the construction project can be measured and controlled during the life of the project to provide the right information in the right timing for right people . To answer this research question the research methodology is developed and includes three main stages. The first stage aims at mapping the construction process by providing a process framework. The second stage involves the collection of data to identify the main activities, their inputs and outputs and stakeholders involved. Based on the results of the second stage the third stage will be concerned with the developing key performance indicators. This stage will involve determining how the various key performance indicators can be modeled to measure the project performance. The developed set of indicators will then be tested on the real projects to determine their effectiveness on real projects. The measurement of the construction processes in dynamic will be the first challenge of the model. The second challenge is to show through the mapping of construction process the communication between main groups of stakeholders. Communication between stakeholders is one of the most important aspects during construction process. Until now communication exists only as an individual indicator. The idea of proposed model is to enable the communication between main groups of stakeholders during the life of the project on the activity level.
    Original languageEnglish
    Awarding Institution
    • University of Twente
    • Dewulf, Geert Pol Mimi Remi, Supervisor
    • Al-Jibouri, Saad H.S., Advisor
    Award date29 Oct 2009
    Place of PublicationEnschede, the Netherlands
    Print ISBNs978-90-365-2905-1
    Publication statusPublished - 29 Oct 2009


    • METIS-259037


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