Professional writers and empathy: Exploring the barriers to anticipating reader problems

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Research has shown that professional writers cannot accurately predict the problems readers will experience when using functional documents. In this paper, we give an overview of reasons why it can be so hardfor writers to anticipate reader problems. We elaborate on the concept of empathy, and discuss a broad range of research offering explanations for the lack of empathy among writers and reviewers.
Original languageUndefined
Title of host publication2007 IEEE International Professional communication Conference (IPCC 2007). CD Rom
Place of PublicationSeattle, WA
Publication statusPublished - 1 Oct 2007
EventIEEE International Professional Communication Conference, IPCC 2007 - Seattle, United States
Duration: 1 Oct 20073 Oct 2007


ConferenceIEEE International Professional Communication Conference, IPCC 2007
Abbreviated titleIPCC
Country/TerritoryUnited States


  • METIS-243703
  • reader feedback
  • reader problem
  • writing skills
  • document design
  • professional writers
  • IR-61617
  • anticipation curse of expertise
  • Empathy
  • expert review
  • functional documents

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