Professional writers and empathy: Exploring the barriers to anticipating reader problems

Menno D.T. de Jong; Leo Lentz

doi:10.1109/IPCC.2007.4464058

Professional writers and empathy: Exploring the barriers to anticipating reader problems

Menno D.T. de Jong
, Leo Lentz

Faculty of Behavioural, Management and Social Sciences

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

8 Citations (Scopus)

224 Downloads (Pure)

Abstract

Research has shown that professional writers cannot accurately predict the problems readers will experience when using functional documents. In this paper, we give an overview of reasons why it can be so hardfor writers to anticipate reader problems. We elaborate on the concept of empathy, and discuss a broad range of research offering explanations for the lack of empathy among writers and reviewers.

Original language	Undefined
Title of host publication	2007 IEEE International Professional communication Conference (IPCC 2007). CD Rom
Place of Publication	Seattle, WA
Pages	-
DOIs	https://doi.org/10.1109/IPCC.2007.4464058
Publication status	Published - 1 Oct 2007
Event	IEEE International Professional Communication Conference, IPCC 2007 - Seattle, United States Duration: 1 Oct 2007 → 3 Oct 2007

Conference

Conference	IEEE International Professional Communication Conference, IPCC 2007
Abbreviated title	IPCC
Country/Territory	United States
City	Seattle
Period	1/10/07 → 3/10/07

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 4 Quality Education

Keywords

METIS-243703
reader feedback
reader problem
writing skills
document design
professional writers
IR-61617
anticipation curse of expertise
Empathy
expert review
functional documents

Access to Document

10.1109/IPCC.2007.4464058

Jong07professional

Cite this

@inproceedings{ae906034b8f542a9af398ad7cfd3df5e,

title = "Professional writers and empathy: Exploring the barriers to anticipating reader problems",

abstract = "Research has shown that professional writers cannot accurately predict the problems readers will experience when using functional documents. In this paper, we give an overview of reasons why it can be so hardfor writers to anticipate reader problems. We elaborate on the concept of empathy, and discuss a broad range of research offering explanations for the lack of empathy among writers and reviewers.",

keywords = "METIS-243703, reader feedback, reader problem, writing skills, document design, professional writers, IR-61617, anticipation curse of expertise, Empathy, expert review, functional documents",

author = "\{de Jong\}, \{Menno D.T.\} and Leo Lentz",

year = "2007",

month = oct,

day = "1",

doi = "10.1109/IPCC.2007.4464058",

language = "Undefined",

isbn = "1-4244-1243-9",

pages = "--",

booktitle = "2007 IEEE International Professional communication Conference (IPCC 2007). CD Rom",

note = "IEEE International Professional Communication Conference, IPCC 2007 ; Conference date: 01-10-2007 Through 03-10-2007",

}

de Jong, MDT & Lentz, L 2007, Professional writers and empathy: Exploring the barriers to anticipating reader problems. in 2007 IEEE International Professional communication Conference (IPCC 2007). CD Rom. Seattle, WA, pp. -, IEEE International Professional Communication Conference, IPCC 2007, Seattle, Washington, United States, 1/10/07. https://doi.org/10.1109/IPCC.2007.4464058

TY - GEN

T1 - Professional writers and empathy: Exploring the barriers to anticipating reader problems

AU - de Jong, Menno D.T.

AU - Lentz, Leo

PY - 2007/10/1

Y1 - 2007/10/1

N2 - Research has shown that professional writers cannot accurately predict the problems readers will experience when using functional documents. In this paper, we give an overview of reasons why it can be so hardfor writers to anticipate reader problems. We elaborate on the concept of empathy, and discuss a broad range of research offering explanations for the lack of empathy among writers and reviewers.

AB - Research has shown that professional writers cannot accurately predict the problems readers will experience when using functional documents. In this paper, we give an overview of reasons why it can be so hardfor writers to anticipate reader problems. We elaborate on the concept of empathy, and discuss a broad range of research offering explanations for the lack of empathy among writers and reviewers.

KW - METIS-243703

KW - reader feedback

KW - reader problem

KW - writing skills

KW - document design

KW - professional writers

KW - IR-61617

KW - anticipation curse of expertise

KW - Empathy

KW - expert review

KW - functional documents

U2 - 10.1109/IPCC.2007.4464058

DO - 10.1109/IPCC.2007.4464058

M3 - Conference contribution

SN - 1-4244-1243-9

SP - -

BT - 2007 IEEE International Professional communication Conference (IPCC 2007). CD Rom

CY - Seattle, WA

T2 - IEEE International Professional Communication Conference, IPCC 2007

Y2 - 1 October 2007 through 3 October 2007

ER -