Public Professionals’ Engagement in Coproduction: The Impact of the Work Environment on Elderly Care Managers’ Perceptions on Collaboration With Client Councils

Carola van Eijk*, Trui Steen, René Torenvlied

*Corresponding author for this work

Research output: Contribution to journalArticleAcademicpeer-review

1 Citation (Scopus)
34 Downloads (Pure)

Abstract

In the context of public service delivery, public professionals nowadays intensively collaborate with citizens. The joint, sometimes mandatorily, efforts of citizens and professionals to provide public services have become known as “coproduction.” Although coproduction directly affects professionals’ work environment, professionals’ attitudes toward coproduction are hardly studied. This article explains variation in professionals’ engagement in coproduction from characteristics of their work environment, specifically their perceived level of autonomy, perceived organizational support for coproduction, and perceived red tape associated with coproduction activities. Survey research was conducted to question managers of Dutch organizations for elderly care about their interaction with client councils, an example of coproduction activities in the domain of health care. The results show that perceived autonomy in coproduction, red tape associated with coproduction, and organizational support affect professionals’ engagement. Organizational support moreover reinforces the effect of work autonomy on professionals’ perception on the importance of coproduction. These findings add to the study of coproduction and can help support public organizations to improve coproduction.

Original languageEnglish
Pages (from-to)733-748
Number of pages16
JournalAmerican review of public administration
Volume49
Issue number6
Early online date12 Apr 2019
DOIs
Publication statusPublished - 1 Aug 2019

Keywords

  • UT-Hybrid-D
  • client councils in organizations for elderly care
  • coproduction of public services
  • organizational support
  • red tape
  • autonomy

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