Public service improvement with user-centric service composition

Joni Hoppen dos Santos; Luis Ferreira Pires; Eduardo Goncalves da Silva; Maria Eugenia Iacob

Public service improvement with user-centric service composition

Joni Hoppen dos Santos, Luis Ferreira Pires, Eduardo Goncalves da Silva, Maria Eugenia Iacob

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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Abstract

In recent years, public organisations have been challenged to offer electronic services. This has caused a proliferation of disconnected web sites or web portals, often reflecting the internal structures (departments or sections) of these organizations. This paper shows that electronic public services can be improved if these services are designed based on the citizens’ life events, and are supported by a user-centric dynamic service composition approach. A user-centric service composition approach aims at creating orchestrations of available public services at runtime, according to the requirements of the citizens that ultimately use these services. This paper presents, evaluates and justifies our service composition approach, and discusses the prototype that we developed to demonstrate and evaluate this approach. It also shows that the life events strategy supported by our user-centric service composition approach is able to improve the overall experience of public services.

Original language	English
Title of host publication	Electronic Government and Electronic Participation
Subtitle of host publication	Joint Proceedings of the Ongoing Research and Projects of IFIP EGOV and ePart 2011
Editors	Marijn F.W.H.A. Janssen, A. Macintosh, H.J. Scholl, E. Tambouris, M.A. Wimmer, H. de Bruijn, Y.H Tan
Place of Publication	Linz, Austria
Publisher	Trauner Verlag
Pages	276-284
Number of pages	9
ISBN (Print)	978-3-85499-515-9
Publication status	Published - 2011
Event	3rd IFIP WG 8.5 International Conference on Electronic Participation, ePart 2011 - Delft, Netherlands Duration: 29 Aug 2011 → 1 Sept 2011 Conference number: 3

Publication series

Name	Schriftenreihe Informatik
Publisher	Trauner Verlag
Volume	37

Conference

Conference	3rd IFIP WG 8.5 International Conference on Electronic Participation, ePart 2011
Abbreviated title	ePart
Country/Territory	Netherlands
City	Delft
Period	29/08/11 → 1/09/11

Keywords

SCS-Services

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Hoppen dos Santos, J., Ferreira Pires, L., Goncalves da Silva, E., & Iacob, M. E. (2011). Public service improvement with user-centric service composition. In M. F. W. H. A. Janssen, A. Macintosh, H. J. Scholl, E. Tambouris, M. A. Wimmer, H. de Bruijn, & Y. H. Tan (Eds.), Electronic Government and Electronic Participation: Joint Proceedings of the Ongoing Research and Projects of IFIP EGOV and ePart 2011 (pp. 276-284). (Schriftenreihe Informatik; Vol. 37). Trauner Verlag.

Hoppen dos Santos, Joni ; Ferreira Pires, Luis ; Goncalves da Silva, Eduardo et al. / Public service improvement with user-centric service composition. Electronic Government and Electronic Participation: Joint Proceedings of the Ongoing Research and Projects of IFIP EGOV and ePart 2011. editor / Marijn F.W.H.A. Janssen ; A. Macintosh ; H.J. Scholl ; E. Tambouris ; M.A. Wimmer ; H. de Bruijn ; Y.H Tan. Linz, Austria : Trauner Verlag, 2011. pp. 276-284 (Schriftenreihe Informatik).

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title = "Public service improvement with user-centric service composition",

abstract = "In recent years, public organisations have been challenged to offer electronic services. This has caused a proliferation of disconnected web sites or web portals, often reflecting the internal structures (departments or sections) of these organizations. This paper shows that electronic public services can be improved if these services are designed based on the citizens{\textquoteright} life events, and are supported by a user-centric dynamic service composition approach. A user-centric service composition approach aims at creating orchestrations of available public services at runtime, according to the requirements of the citizens that ultimately use these services. This paper presents, evaluates and justifies our service composition approach, and discusses the prototype that we developed to demonstrate and evaluate this approach. It also shows that the life events strategy supported by our user-centric service composition approach is able to improve the overall experience of public services.",

keywords = "SCS-Services",

author = "{Hoppen dos Santos}, Joni and {Ferreira Pires}, Luis and {Goncalves da Silva}, Eduardo and Iacob, {Maria Eugenia}",

year = "2011",

language = "English",

isbn = "978-3-85499-515-9",

series = "Schriftenreihe Informatik",

publisher = "Trauner Verlag",

pages = "276--284",

editor = "Janssen, {Marijn F.W.H.A.} and A. Macintosh and H.J. Scholl and E. Tambouris and M.A. Wimmer and {de Bruijn}, H. and Y.H Tan",

booktitle = "Electronic Government and Electronic Participation",

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Hoppen dos Santos, J, Ferreira Pires, L, Goncalves da Silva, E & Iacob, ME 2011, Public service improvement with user-centric service composition. in MFWHA Janssen, A Macintosh, HJ Scholl, E Tambouris, MA Wimmer, H de Bruijn & YH Tan (eds), Electronic Government and Electronic Participation: Joint Proceedings of the Ongoing Research and Projects of IFIP EGOV and ePart 2011. Schriftenreihe Informatik, vol. 37, Trauner Verlag, Linz, Austria, pp. 276-284, 3rd IFIP WG 8.5 International Conference on Electronic Participation, ePart 2011, Delft, Netherlands, 29/08/11.

Public service improvement with user-centric service composition. / Hoppen dos Santos, Joni; Ferreira Pires, Luis; Goncalves da Silva, Eduardo et al.
Electronic Government and Electronic Participation: Joint Proceedings of the Ongoing Research and Projects of IFIP EGOV and ePart 2011. ed. / Marijn F.W.H.A. Janssen; A. Macintosh; H.J. Scholl; E. Tambouris; M.A. Wimmer; H. de Bruijn; Y.H Tan. Linz, Austria: Trauner Verlag, 2011. p. 276-284 (Schriftenreihe Informatik; Vol. 37).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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T1 - Public service improvement with user-centric service composition

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AU - Ferreira Pires, Luis

AU - Goncalves da Silva, Eduardo

AU - Iacob, Maria Eugenia

N1 - Conference code: 3

PY - 2011

Y1 - 2011

N2 - In recent years, public organisations have been challenged to offer electronic services. This has caused a proliferation of disconnected web sites or web portals, often reflecting the internal structures (departments or sections) of these organizations. This paper shows that electronic public services can be improved if these services are designed based on the citizens’ life events, and are supported by a user-centric dynamic service composition approach. A user-centric service composition approach aims at creating orchestrations of available public services at runtime, according to the requirements of the citizens that ultimately use these services. This paper presents, evaluates and justifies our service composition approach, and discusses the prototype that we developed to demonstrate and evaluate this approach. It also shows that the life events strategy supported by our user-centric service composition approach is able to improve the overall experience of public services.

AB - In recent years, public organisations have been challenged to offer electronic services. This has caused a proliferation of disconnected web sites or web portals, often reflecting the internal structures (departments or sections) of these organizations. This paper shows that electronic public services can be improved if these services are designed based on the citizens’ life events, and are supported by a user-centric dynamic service composition approach. A user-centric service composition approach aims at creating orchestrations of available public services at runtime, according to the requirements of the citizens that ultimately use these services. This paper presents, evaluates and justifies our service composition approach, and discusses the prototype that we developed to demonstrate and evaluate this approach. It also shows that the life events strategy supported by our user-centric service composition approach is able to improve the overall experience of public services.

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M3 - Conference contribution

SN - 978-3-85499-515-9

T3 - Schriftenreihe Informatik

SP - 276

EP - 284

BT - Electronic Government and Electronic Participation

A2 - Janssen, Marijn F.W.H.A.

A2 - Macintosh, A.

A2 - Scholl, H.J.

A2 - Tambouris, E.

A2 - Wimmer, M.A.

A2 - de Bruijn, H.

A2 - Tan, Y.H

PB - Trauner Verlag

CY - Linz, Austria

T2 - 3rd IFIP WG 8.5 International Conference on Electronic Participation, ePart 2011

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Hoppen dos Santos J, Ferreira Pires L, Goncalves da Silva E, Iacob ME. Public service improvement with user-centric service composition. In Janssen MFWHA, Macintosh A, Scholl HJ, Tambouris E, Wimmer MA, de Bruijn H, Tan YH, editors, Electronic Government and Electronic Participation: Joint Proceedings of the Ongoing Research and Projects of IFIP EGOV and ePart 2011. Linz, Austria: Trauner Verlag. 2011. p. 276-284. (Schriftenreihe Informatik).

Public service improvement with user-centric service composition

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Keywords

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