Public service improvement with user-centric service composition

Joni Hoppen dos Santos, Luis Ferreira Pires, Eduardo Goncalves da Silva, Maria Eugenia Iacob

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

    Abstract

    In recent years, public organisations have been challenged to offer electronic services. This has caused a proliferation of disconnected web sites or web portals, often reflecting the internal structures (departments or sections) of these organizations. This paper shows that electronic public services can be improved if these services are designed based on the citizens’ life events, and are supported by a user-centric dynamic service composition approach. A user-centric service composition approach aims at creating orchestrations of available public services at runtime, according to the requirements of the citizens that ultimately use these services. This paper presents, evaluates and justifies our service composition approach, and discusses the prototype that we developed to demonstrate and evaluate this approach. It also shows that the life events strategy supported by our user-centric service composition approach is able to improve the overall experience of public services.
    Original languageEnglish
    Title of host publicationElectronic Government and Electronic Participation, Joint Proceedings of the Ongoing Research and Projects of IFIP EGOV and ePart 2011
    EditorsM. Janssen, A. Macintosh, H.J. Scholl, E. Tambouris, M.A. Wimmer, H. de Bruijn, Y.H Tan
    Place of PublicationLinz, Austria
    PublisherTrauner Verlag
    Pages276-284
    Number of pages9
    ISBN (Print)978-3-85499-515-9
    Publication statusPublished - 2011
    Event3rd IFIP WG 8.5 International Conference on Electronic Participation, ePart 2011 - Delft, Netherlands
    Duration: 29 Aug 20111 Sep 2011
    Conference number: 3

    Publication series

    NameSchriftenreihe Informatik
    PublisherTrauner Verlag
    Volume37

    Conference

    Conference3rd IFIP WG 8.5 International Conference on Electronic Participation, ePart 2011
    Abbreviated titleePart
    CountryNetherlands
    CityDelft
    Period29/08/111/09/11

    Keywords

    • METIS-279667
    • SCS-Services
    • EWI-20718
    • IR-78395

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