Quality management implementation: a multiple case study in Indonesian manufacturing firms

Dradjad Irianto

Quality management implementation: a multiple case study in Indonesian manufacturing firms

Dradjad Irianto

Research output: Thesis › PhD Thesis - Research UT, graduation UT

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Abstract

Quality management is viewed as concepts, principles, or practices, within which prescriptive views and empirical facts play roles in constructing its recent definition. Essentially, the concepts of quality management share three principles, i.e. customer focus, continuous improvement, and the central role of people. In this research, transforming the concepts and principles into a system, and then realising it through practices in order to improve organisational effectiveness are referred as quality management implementation. This implies that implementation is a process of change.

Original language	English
Awarding Institution	University of Twente
Supervisors/Advisors	Fisscher, Olaf, Supervisor de Bruijn, E.J., Supervisor
Award date	15 Jul 2005
Place of Publication	Enschede
Publisher	University of Twente
Print ISBNs	90-365-2161-0
Publication status	Published - 2005

Keywords

IR-50777

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Quality management implementation: a multiple case study in Indonesian manufacturing firms

Abstract

Keywords

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