Quality management implementation: a multiple case study in Indonesian manufacturing firms

Dradjad Irianto

    Research output: ThesisPhD Thesis - Research UT, graduation UT

    213 Downloads (Pure)


    Quality management is viewed as concepts, principles, or practices, within which prescriptive views and empirical facts play roles in constructing its recent definition. Essentially, the concepts of quality management share three principles, i.e. customer focus, continuous improvement, and the central role of people. In this research, transforming the concepts and principles into a system, and then realising it through practices in order to improve organisational effectiveness are referred as quality management implementation. This implies that implementation is a process of change.
    Original languageEnglish
    Awarding Institution
    • University of Twente
    • Fisscher, Olaf, Supervisor
    • de Bruijn, E.J., Supervisor
    Award date15 Jul 2005
    Place of PublicationEnschede
    Print ISBNs90-365-2161-0
    Publication statusPublished - 2005


    • IR-50777

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