Quality management practices, knowledge management and key business results in SMEs and large organizations: a multi-group analysis

Arturo Calvo-Mora; Manuel Rey-Moreno; Antonio Navarro-García; Rafael Periáñez-Cristóbal

doi:10.3990/2.334

Quality management practices, knowledge management and key business results in SMEs and large organizations: a multi-group analysis

Arturo Calvo-Mora, Manuel Rey-Moreno, Antonio Navarro-García, Rafael Periáñez-Cristóbal

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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Abstract

Following the Total Quality Management philosophy and the knowledge management (KM) approach, this contribution aims to study the influence of process management methodology (PMM) and partner management (PM) on KM, and the relationships between this variable and key business results. The conceptual model is tested on a sample of 225 Spanish companies. PLS-SEM approach was used to test the research model. In order to assess the moderating effects of organisational size, a multi-group approach was adopted using two subsamples with large companies and small and medium-sized enterprises (SMEs). The findings indicate that the use of PMM and partner involvement are key factors for KM to have a significant impact on the key business results (KBR). Moreover, the organisational size is determinant when analysing the effect of PMM and PM on KM.

Original language	English
Title of host publication	Proceedings of the 2nd International Symposium on Partial Least Squares Path Modeling
Subtitle of host publication	The Conference for PLS Users
Editors	Jörg Henseler, Christian Ringle, José Roldán, Gabriel Cepeda
Place of Publication	Enschede
Publisher	University of Twente
Number of pages	13
ISBN (Print)	9789036540568
DOIs	https://doi.org/10.3990/2.334
Publication status	Published - 2015
Externally published	Yes
Event	2015 PLS User Conference: 2nd International Symposium on Partial Least Squares Path Modeling - The Conference for PLS Users - Seville, Spain Duration: 16 Jun 2015 → 19 Jun 2015

Conference

Conference	2015 PLS User Conference
Country/Territory	Spain
City	Seville
Period	16/06/15 → 19/06/15

Access to Document

10.3990/2.334

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Proceedings of the 2nd International Symposium on Partial Least Squares Path Modeling: The Conference for PLS Users
Henseler, J., Ringle, C., Roldán, J. & Cepeda, G., 2015, Enschede: University of Twente. 414 p.
Research output: Book/Report › Book editing › Popular

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Calvo-Mora, A., Rey-Moreno, M., Navarro-García, A., & Periáñez-Cristóbal, R. (2015). Quality management practices, knowledge management and key business results in SMEs and large organizations: a multi-group analysis. In J. Henseler, C. Ringle, J. Roldán, & G. Cepeda (Eds.), Proceedings of the 2nd International Symposium on Partial Least Squares Path Modeling: The Conference for PLS Users University of Twente. https://doi.org/10.3990/2.334

Calvo-Mora, Arturo ; Rey-Moreno, Manuel ; Navarro-García, Antonio et al. / Quality management practices, knowledge management and key business results in SMEs and large organizations : a multi-group analysis. Proceedings of the 2nd International Symposium on Partial Least Squares Path Modeling: The Conference for PLS Users. editor / Jörg Henseler ; Christian Ringle ; José Roldán ; Gabriel Cepeda. Enschede : University of Twente, 2015.

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title = "Quality management practices, knowledge management and key business results in SMEs and large organizations: a multi-group analysis",

abstract = "Following the Total Quality Management philosophy and the knowledge management (KM) approach, this contribution aims to study the influence of process management methodology (PMM) and partner management (PM) on KM, and the relationships between this variable and key business results. The conceptual model is tested on a sample of 225 Spanish companies. PLS-SEM approach was used to test the research model. In order to assess the moderating effects of organisational size, a multi-group approach was adopted using two subsamples with large companies and small and medium-sized enterprises (SMEs). The findings indicate that the use of PMM and partner involvement are key factors for KM to have a significant impact on the key business results (KBR). Moreover, the organisational size is determinant when analysing the effect of PMM and PM on KM.",

author = "Arturo Calvo-Mora and Manuel Rey-Moreno and Antonio Navarro-Garc{\'i}a and Rafael Peri{\'a}{\~n}ez-Crist{\'o}bal",

year = "2015",

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booktitle = "Proceedings of the 2nd International Symposium on Partial Least Squares Path Modeling",

publisher = "University of Twente",

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Calvo-Mora, A, Rey-Moreno, M, Navarro-García, A & Periáñez-Cristóbal, R 2015, Quality management practices, knowledge management and key business results in SMEs and large organizations: a multi-group analysis. in J Henseler, C Ringle, J Roldán & G Cepeda (eds), Proceedings of the 2nd International Symposium on Partial Least Squares Path Modeling: The Conference for PLS Users. University of Twente, Enschede, 2015 PLS User Conference, Seville, Spain, 16/06/15. https://doi.org/10.3990/2.334

Quality management practices, knowledge management and key business results in SMEs and large organizations: a multi-group analysis. / Calvo-Mora, Arturo; Rey-Moreno, Manuel; Navarro-García, Antonio et al.
Proceedings of the 2nd International Symposium on Partial Least Squares Path Modeling: The Conference for PLS Users. ed. / Jörg Henseler; Christian Ringle; José Roldán; Gabriel Cepeda. Enschede: University of Twente, 2015.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

TY - GEN

T1 - Quality management practices, knowledge management and key business results in SMEs and large organizations

T2 - 2015 PLS User Conference

AU - Calvo-Mora, Arturo

AU - Rey-Moreno, Manuel

AU - Navarro-García, Antonio

AU - Periáñez-Cristóbal, Rafael

PY - 2015

Y1 - 2015

N2 - Following the Total Quality Management philosophy and the knowledge management (KM) approach, this contribution aims to study the influence of process management methodology (PMM) and partner management (PM) on KM, and the relationships between this variable and key business results. The conceptual model is tested on a sample of 225 Spanish companies. PLS-SEM approach was used to test the research model. In order to assess the moderating effects of organisational size, a multi-group approach was adopted using two subsamples with large companies and small and medium-sized enterprises (SMEs). The findings indicate that the use of PMM and partner involvement are key factors for KM to have a significant impact on the key business results (KBR). Moreover, the organisational size is determinant when analysing the effect of PMM and PM on KM.

AB - Following the Total Quality Management philosophy and the knowledge management (KM) approach, this contribution aims to study the influence of process management methodology (PMM) and partner management (PM) on KM, and the relationships between this variable and key business results. The conceptual model is tested on a sample of 225 Spanish companies. PLS-SEM approach was used to test the research model. In order to assess the moderating effects of organisational size, a multi-group approach was adopted using two subsamples with large companies and small and medium-sized enterprises (SMEs). The findings indicate that the use of PMM and partner involvement are key factors for KM to have a significant impact on the key business results (KBR). Moreover, the organisational size is determinant when analysing the effect of PMM and PM on KM.

U2 - 10.3990/2.334

DO - 10.3990/2.334

M3 - Conference contribution

SN - 9789036540568

BT - Proceedings of the 2nd International Symposium on Partial Least Squares Path Modeling

A2 - Henseler, Jörg

A2 - Ringle, Christian

A2 - Roldán, José

A2 - Cepeda, Gabriel

PB - University of Twente

CY - Enschede

Y2 - 16 June 2015 through 19 June 2015

ER -

Calvo-Mora A, Rey-Moreno M, Navarro-García A, Periáñez-Cristóbal R. Quality management practices, knowledge management and key business results in SMEs and large organizations: a multi-group analysis. In Henseler J, Ringle C, Roldán J, Cepeda G, editors, Proceedings of the 2nd International Symposium on Partial Least Squares Path Modeling: The Conference for PLS Users. Enschede: University of Twente. 2015 doi: 10.3990/2.334

Quality management practices, knowledge management and key business results in SMEs and large organizations: a multi-group analysis

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Research output

Proceedings of the 2nd International Symposium on Partial Least Squares Path Modeling: The Conference for PLS Users

Cite this