Re-engineering non-flow large scale maintenance organisations

The research described in this dissertation deals with the organisational structure of non-flow Large Scale Maintenance Organisations (LSMO's). An LSMO is an enterprise of a considerable size (i.e. more than 150 employees) with as its primary tasks the maintenance, overhaul and modification of technical systems. A dominant characteristic of the processes within these organisations is the high uncertainty with respect to the timing and size as well as the actual work contents of customer orders. The 'non-flow' adjective indicates this dominant characteristic.